Senior Product Manager, Integrated Knowledge Management
As Senior Product Manager, Integrated Knowledge Management for Vrbo, you will reimagine how we structure, organize, personalize, and deliver in-product help content across channels — including web, app, chat, bot, voice, and email. You will lead a cross-functional team to build an intelligent, localized help and education experience that allows customers on both sides of our marketplace to get answers in context, in real time, in whatever product they're using. Your work will go beyond reducing calls to support and providing a new way to deliver help content (although both of those things are integral to the job). It will surprise, delight, and guide our customers to success.