Hello, we're Medallia

Medallia helps companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools to make every experience great.

Why Work with Us?

At Medallia, we hire the whole person, not just a part of them. Nobody is "just an engineer" or "just a salesperson”. We are partners, parents, children, siblings, and friends. And just like our product, we honor each of the experiences that build our people.

An Insider's view of Medallia

What’s the vibe like in the office?

At Medallia, we learn about our strengths and interests, pick up tricks from each other, and become better versions of ourselves - it's a fun evolution to take part in. Think Ravenclaw common room...the Medallia family is friendly, supportive, hilarious, and remarkably competent. If you're in the office, say hello and stay for a game of chess!

Summer

Workplace Services Specialist

What does your typical day look like?

Every day at Medallia presents new opportunities and challenges, so things stay fresh. Typically I grab an iced coffee before I start selling into the world's most recognizable brands; which includes researching the accounts, messaging prospects and meeting with their C-suite. Mix in some ping pong and a great lunch and you've got a typical day!

Jackson

Sales Development Representative

What are some things you learned at the company?

The people you work with have a tremendous impact on your day-to-day, professional, and personal development. People you can learn from are surrounding you - but it's on you to build those relationships, ask for help, and be humbled by the wisdom shared. A few lessons: assume good intent, the little things matter, and do what you say you will do.

Patrick

Sales Director

How do you empower your team to be more creative?

For any team to be creative, individuals need to feel totally supported by the organization. Our goal is to spark that creativity and drive to succeed through collaboration and trust. Empowerment happens when you know your team is behind you 100%. We're fortunate to work in an inclusive and diverse company that is fueled by creative drive.

Ben

Regional Director, Mid-Market Sales

How do you collaborate with other teams in the company?

At Medallia I'm able to work closely with colleagues outside of my job function on a daily basis. Whether I'm meeting with Sales or Account Managers on client strategy and goals for success, PMs on product updates, or Business Analysts to gain strategic insights, I'm able to get a fresh perspective and learn from people with different skill sets!

Devon

Customer Success Manager

Where we are

We are located in the heart of downtown Austin across the street from The Driskill and a block from popular restaurants and bars on 6th Street.

Perks + Benefits

Culture
Volunteer in local community
Volunteer in local community
Partners with Nonprofits
Partners with Nonprofits
Friends outside of work
Friends outside of work
Eat lunch together
Eat lunch together
Diversity
Documented equal pay policy
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Unconscious bias training
Diversity manifesto
Diversity manifesto
Health Insurance & Wellness
Flexible Spending Account (FSA)
Flexible Spending Account (FSA)
Disability Insurance
Disability Insurance
Dental Benefits
Dental Benefits
Vision Benefits
Vision Benefits
Retirement & Stock Options
401(K)
401(K)
401(K) Matching
401(K) Matching
Company Equity
Company Equity
Employee Stock Purchase Plan
Employee Stock Purchase Plan
Child Care & Parental Leave
Generous Parental Leave
Generous Parental Leave
Flexible Work Schedule
Flexible Work Schedule
Remote Work Program
Remote Work Program
Family Medical Leave
Family Medical Leave
Vacation & Time Off
Unlimited Vacation Policy
Unlimited Vacation Policy
Paid Volunteer Time
Paid Volunteer Time
Paid Holidays
Paid Holidays
Paid Sick Days
Paid Sick Days
Perks & Discounts
Casual Dress
Casual Dress
Commuter Benefits
Commuter Benefits
Company Outings
Company Outings
Stocked Kitchen
Stocked Kitchen
Professional Development
Job Training & Conferences
Job Training & Conferences
Cross functional training encouraged
Cross functional training encouraged
Promote from within
Promote from within
Customized development tracks
Customized development tracks

Technology we use

  • Sales & Marketing
    • SalesforceCRM
    • Outreach.ioLead Gen
    • DiscoverOrgLead Gen
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