Jobs at ShipStation
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SaaS Account Manager

ShipStation
Austin
1 day ago
As an Account Manager, you’ll manage the on-boarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Account Managers are the client’s first point of contact and are responsible for the training and activation of new accounts. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements.

SaaS User Success Specialist

ShipStation
Austin
1 week ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

User Success Specialist - Phone Speciality

ShipStation
Austin
1 week ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams.

Major Account Support Specialist

ShipStation
Austin
1 week ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound hone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency. ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

ShipEngine Sales Director

ShipStation
Austin
2 weeks ago
Develop and implement a sales strategy for your accounts and territory that consistently exceeds your assigned sales objectives. Develop and maintain a 4X pipeline of opportunities to support your sales objectives. Negotiate contractual and financial business terms with prospects to secure their profitable business for ShipEngine API. Represent ShipEngine API in prospect presentations, customer meetings and industry events as needed.

Content Marketer & Writer

ShipStation
Austin
2 weeks ago
ShipStation is looking for a prolific wordsmith and talented content creator. A successful content marketer and writer will write and produce various projects (including blog) regularly, to expand our company’s digital footprint, awareness, subscribers, and leads. This role requires a high level of creativity, a dedication to metrics and reporting, and project management skills. This role will also manage our PR channels and must be detail oriented and well organized. You will be a primary point of contact for all things “words” for content and prove your genius through data.

Enterprise Account Manager

ShipStation
Austin
2 weeks ago
As an Enterprise Account Manager (EAM), your primary goal is to engage, grow and retain ShipStation’s largest and highest profile users in order to drive Enterprise users and shipment growth. Successful candidates will be familiar with managing relationships with C-level / technical decision makers, orchestrating actions of internal / external teams and have a strong technical aptitude. 

Senior Software Engineer

ShipStation
Austin
2 weeks ago
As a Senior Software Engineer, you will be responsible for building rich and interactive web applications that help our customers manage their eCommerce sales. Responsibilities include: Develop, evaluate, update, and maintain ShipStation’s applications. Own development projects and modules. Responsible for delivering projects end-to-end on production. Mentor other engineers on the team by giving technical guidance and code reviews. Enjoy creative freedom in a start-up environment that embraces new technologies.

SaaS Account Manager - West Coast

ShipStation
Austin
3 weeks ago
As an Account Manager, you’ll manage the on-boarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Account Managers are the client’s first point of contact and are responsible for the training and activation of new accounts. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements.

Sr. Product Designer

ShipStation
Austin
3 weeks ago
ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for talented people who want to jump in and roll up their sleeves with us to make it happen. By furthering your career at ShipStation, you’ll enjoy the challenging work as well as the especially stellar benefits. Position Description