Lead UX Researcher
2 weeks ago
Define and lead all aspects of research planning and execution
Develop a deep understanding of existing and potential Spreetail customers.
Develop a thorough understanding of the home, garage, and backyard Ecommerce landscape.
Partner with product management, UX, and engineering (the Product Delivery Team), merchant and marketing teams to identify and articulate potential opportunities to improve overall user experience.
Contribute to strategic decisions with Product Delivery, internal stakeholders, and leadership teams.
Develop, conduct, and coordinate remote or on site usability testing on mobile and web platforms.
Develop, conduct, and coordinate user interviews and focus groups.
Design small and large scale surveys, analyze results, present findings.
Prepare task plans and research reports summarizing goals, hypothesis and results.
Translate results of the research into actionable recommendations for designers, product managers and stakeholders.
Cleary articulate and defend qualitative research findings to peers and leadership team.
Organize and lead brainstorming sessions, design reviews, and collaborative discussions with members of the Design and Product Delivery teams.
Develop Customer experience map(s) to help identify and articulate business opportunities based on consumer insights.
Manage, supervise, and support junior to senior UX Researchers.