Client Success Manager

email resume to: [email protected]
Apply now

eRelevance offers a marketing automation service that leverages marketing experts and sophisticated proprietary technology to help small- to medium-size businesses generate more repeat business from their customers.  Led by founders who have collectively helped 12 startups build over $1.5B of shareholder value at time of exit, eRelevance is an innovative solution for a multi-billion-dollar industry ripe for disruption.

We are looking for a talented and dynamic account
management professional to join the Client Success team. You must have a proven
track record of developing long-term relationships with assigned customers,
connecting with key stakeholders, and ensuring the timely and successful
delivery of solutions to meet their needs. Our account management professionals
work daily to support the marketing needs of our customers and ensure we remain
a strategic partner to them. This is an exciting and rewarding opportunity to
be the one driving the growth of something great!

Are you an ambitious, high energy, hard-working,
successful client success manager with experience in the marketing arena that
has worked with a variety of customers? You must have a proven track record of
servicing your accounts. The role requires the candidate to work independently
and be resourceful.

 

Responsibilities:

  • Operate
    as the lead point of contact for any and all matters specific to your customers

  • Build
    and maintain strong, long-lasting customer relationships

  • Ensure
    the timely and successful delivery of our solutions according to customers’
    needs and objectives

  • Forecast
    and track key account metrics

  • Assist with severity requests or issue escalations as needed

 

Requirements and Experience:

  • 2+
    years of solid account management experience

  • Proven
    track record of being one of the best of the best at account management in the
    marketing arena

  • Proven
    ability to manage multiple projects at a time while paying strict attention to
    detail

  • Excellent
    listening, negotiation and presentation skills

  • Excellent
    verbal and written communications skills

  • A
    BA/BS/AA degree or equivalent 

 

We offer:

  • Health, dental
    and vision insurance

  • Paid time off and
    paid holidays

  • Promotion and
    growth opportunities

  • Stock options in
    a dynamic company

  • Fully stocked
    kitchen

  • Company-sponsored:
    on-site yoga classes, dance lessons and massages 

 

Interested candidates should submit their resume, including
salary history to: [email protected]
 

Please, no agencies.
 

eRelevance provides equal employment opportunities (EEO)
to all employees and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In addition to
federal law requirements, eRelevance complies with applicable state and local
laws governing nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and training.

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email resume to: [email protected]
Apply now
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Emailed

Location

6011 W. Courtyard Drive #300A, Austin, TX 78730
6011 W. Courtyard Drive #300A, Austin, TX 78730

Insider's spotlight

What’s the vibe like in the office?

Passionate and creative.

Katies

Customer Marketing

What does your typical day look like?

Fast-paced and rewarding. We do what it takes to get things done because we all want to succeed together. We're doing something no one else out there is doing.

Scott

Sales

What makes someone successful on your team?

The core values the whole team follows every day drive our success, including creativity, collaboration courage and accountability.

Jessica

Events Director

We regularly celebrate our successes with big fun events, from summer "field days" for team building to a black tie Gatsby-themed party at Hotel Van Zandt.

May

Client Success

Perks of working here

401(K)
Casual Dress
Company Outings
Dental
Health Benefits
Onsite Gym
Parking
Remote Work Program
Stocked Kitchen
Vision
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