Community Moderator

| Austin
  • The Moderator will monitor user activity in Compass (internal application) and act on items flagged by users. They will:

     

    • Review and act on flagged posts, comments, and files in Comp.
    • Remove flags directly in the community once actions are taken.
    • Apply judgment and moderation policy to any material observed first-hand in Compass.
    • Delete inappropriate posts, comments, messages, and files.

     

    The Moderator will also help drive the success of a community by:

     

    • Sharing relevant and useful information in community posts (e.g., how to use Compass, pointing to info the user was not able to find)
    • Encouraging members to post and comment on each other’s posts
    • Setting an example by their regular, helpful activity in the community
    • Keeping discussions focused, spam-free, and non-controversial
    • Managing banned users
    • Moving Compass content, according to community guidelines and with redirect placeholders, if it has been put in the wrong category (e.g., comments on formatting in a document could be left where they are, but questions about content that spawn debate could be moved to the Discussion forums)
    • Redirecting out-of-community (e.g., email, Harbor) conversations to Compass when it could benefit other community members
    • Establishing the community as a reliable source of information and a forum for transparent discussions
    • Working in conjunction with Category Experts (SMEs) who may also have moderator privileges for content in specific Compass areas

     

    Requirements:

    • Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus)
    • Strong customer facing skills (executive presence, writing skills, phone skills).  Demonstrates a highly professional demeanor
    • Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
    • Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
    • Ability to set and communicate expectations; skill in mediating and resolving problems
    • Must be highly organized and able to prioritize and process a number of tasks concurrently
    • Ability to build lasting relationships based on trust
    • Takes ownership of customer issues and drives to resolution
    • Self-motivated, strong work ethic, creative, customer-centric personality

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
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Location

11305 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Game Room
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
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