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Developer Documentation Specialist

| Austin

BigCommerce is seeking an outstanding Developer Documentation Specialist with a proven ability to develop content targeted to professional developers and technical audiences for our SaaS eCommerce platform. This team helps set our documentation strategy and partners with our Product & Engineering teams to make documentation an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables her or him to easily outline content strategies and interact with engineers, product managers, technical program managers and customer-facing teams..

What You’ll Do:

  • Manage time and projects effectively, juggling multiple projects and deliverables simultaneously, as well as leading and mentoring team members when needed.
  • Plan, write, and maintain technical content, including developer documentation, API references, interactive tutorials, guides, write code samples and more.
  • Work with the L&D team to support API and Stencil based training.
  • Help set the standard for excellence in our documentation, ensuring production and publication of content is technically accurate, well-written, clear and concise.
  • Develop code samples and interactive tutorials to help developers get up to speed quickly.
  • Take a hands-on approach to creating documentation; become a subject matter expert in BigCommerce products; able to understand the importance of each change to our APIs and SDKs, creating content for both new and experienced developers with minimal direction.
  • Work alongside our product and engineering teams as needed to ensure content expertise and documentation accuracy.
  • Ability to extract complex information from tickets to understand what's needed with little to no clarification from engineers.
  • Aggressively pursue feedback from our developer advocates and community, then act swiftly to implement content updates to ensure relevance, consistency and accuracy.
  • Help maintain our documentation stack with the ability to work effectively in an environment where tools, processes, and deliverables are not necessarily predefined.

Who You Are:

  • Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner
  • Engineering background preferred with experience using various public APIs and SDKs
  • Enjoy the intricacies of software development and know how to setup your local environment to run standalone PHP, Ruby, or JS code
  • 2-3 years of technical writing and content development experience
  • Naturally extract information and articulately communicate it to others
  • Experience working directly with engineering teams
  • A proactive and open-minded attitude to resolving problems and delivering results
  • Is passionate about understanding the content you’re writing and helping end users understand not just how it works, but why it matters and what the value is.
  • Delivers results in a dynamic work environment with limited supervision.
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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