Product Content Manager

| Austin

Description

Position at HotSchedules

 

We Are:

Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.

Our Values: Because they are important to us!

Hospitality - We go beyond the expected to provide unparalleled experiences and help our customers do the same.

Empathy - We started in a restaurant. Service of others—both externally and internally—is in our blood

Community - We believe in the power of the communities we create and serve, our community of team members and in giving back to the communities we live in.

Fun – We move fast, have fun and love what we do all while honoring work-life balance. We are intelligent risk-takers, never allowing blind enthusiasm to overtake reason.

Accountability - We do what we say we’re going to do. If something happens to prevent that, we determine the new course and communicate quickly.
 

Responsibility as a Product Content Manager

You will own the creation and management of all product documentation that helps drive training and adoption of our Back Office products for our Enterprise Services Team, as well as the artifacts that are provided to our customers during deployment and UAT.

After you've mastered the creation of product assets, we expect innovation and expansion - your ability to execute to a given plan is just as important to us as the new ideas you can bring to the table.

This position is in our Product department’s Organizational Change Management team.  The OCM is central to our products' cross-team success, has high-level visibility across the organization, and has a reputation for getting things done.  
 

What makes you a good fit for this position?

  • You’ve run a restaurant. You know intimately all the minute to minute, day to day, month to month demands placed on a restaurant manager and all the unexpected bits in between.
  • You are a natural teacher. You understand how to address different learning paths.
  • You know restaurant management software including financial, labor, inventory, ordering, and recipes.
  • You have strong written and verbal communication and organization skills.
  • You have a sense of pride on being responsible and credible: you are the person who always takes notes, never misses a deadline, catches key details others miss, and seeks out answers to open questions
  • You are naturally curious and interested in how things work

Recap of What You’ll Do:

  • Create and manage Customer Test Scripts,  Demo videos, and User-Guides for our Clarifi Back Office products intended to ensure successful service engagement and customer adoption.
  • Your customers will be our services teams, customers, and prospective customers
  • You will tightly collaborate within the product team with Content Managers (owners of release notes and core product documents), Product Managers, and User Experience Designers
  • Perform product demos of new features/functionality for internal stakeholders.
  • Perform user-acceptance testing functionality from a restaurant manager’s perspective prior to full release.
  • Manage the successful completion of internal content creation projects.

What Will Set You Apart:

  • Better than average work ethic - going above and beyond is just something you do.
  • Problem-solving skills and a desire to dig deeper. If something seems off, you investigate; if you uncover a problem, you're there to help solve it.
  • Being inventive and independent. You can work with minimum supervision - if something is stopping progress, you come up with creative solutions to unblock it (but also know when to ask for help)
  • Experience crafting thorough documentation and/or training materials
  • Experience with restaurant operations software is highly desirable

HotSchedules provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HotSchedules complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDatabases
    • S3Databases

Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.
Employees say you'll join HotSchedules for the tech and stay for the people
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An Insider's view of HotSchedules

What are some social events your company does?

We have Culture Day, where everyone cooks something to eat and drink from different cultures, we also build out a booth and dress like that culture. Then we give everyone a passport that has to be stamped at all the different cultures. It's so fun and our teams really get into it, even making up cultures like The Shire and StarWars.

DeeDee

Sr. Technical Recruiter

What does your typical day look like?

Write some code for a new feature, bug fix, or dev/test tool. Attend a daily stand-up meeting. Sometimes attend a meeting or two. Review code pull requests. Answer questions and help somebody else out with a problem. Oh, and I open a lot of doors on the way to my desk in the morning!

Brandon

Software Engineer

What makes someone successful on your team?

To be successful at HotSchedules, you have to have an open mind, be self-driven, and willing to go the extra mile. Humility I think is what measures my success. Being able to own your mistakes, figuring out what you can do to improve yourself, and do it.

Jadyn

Project Manager

What kinds of technical challenges do you and your team face?

Every customer is unique and requires their own set of solutions to a wide range of challenges. No two days are alike. I love hearing about these challenges directly from our customers and diving deep to help them find the best path forward.

Vince

Solutions Architect

What are HotSchedules Perks + Benefits

Culture
Volunteer in local community
We give everyone 4 community service days per year to go and give back to the charity of their choice. We also have one day that we close the entire company down and give back together as a company.
Friends outside of work
Eat lunch together
Intracompany committees
We have a team that is responsible for our office culture. It's called the Torch Team. They plan all of our fun events throughout the year.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
3 different health insurance plans from United Healthcare. The HDHP premium is covered by the company for you and very small cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
We match .50 on the 1.00 up to 6%, so if you put in 6%, we'll match 3%.
Performance Bonus
We have an annual cash bonus that is based on both company and individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
HotSchedules offers 2 weeks of maternity and paternity leave.
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We give everyone 4 community service days per year to go and give back to their favorite charity.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Pool table, foosball table, ping pong table, Xbox and PlayStation.
Stocked Kitchen
Some Meals Provided
We cater in lunch every other Friday.
Happy Hours
Parking
We have free covered parking for everyone.
Fitness Subsidies
We actually have a free gym onsite.
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Beautiful 2222/360 location with rooftop deck and outdoor patio.

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