Senior UX Content Writer

| Austin



About H-E-B H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion.Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.  

 

 

 

**This position is in Austin, Texas**

 

What is the opportunity?

 
You’re someone who has a deep passion for words and their ability to help provide world-class user experiences. You have an uncanny ability to distill complicated interfaces in to clear, concise experiences for our users, using words. As a UX Content Writer, you will…
  • Collaborate with product managers, engineers, and designers to define broad requirements and product goals, with localization efforts at the forefront of your approach.
  • Refine copy in prototypes of various fidelity to validate new product concepts.
  • Relentlessly champion the user experience by defining a broad language strategy within our digital experiences .
  • Identify copy-related usability issues for upcoming feature releases and collaboratively align on a solution.
  • Tackle fiendishly complex UX copy problems and provide clarity for the team as you break them down into viable, user-centered solutions.
  • Analyze engagement metrics on in-flight pilots, and rapidly iterate the copy strategy with an eye towards constant improvement.
  • Partner with our marketing organization to embed the proper voice and tone of H-E-B in to all of our digital products and interfaces.
  • Be the fountain of knowledge - keep the company in sync with digital copy guidelines: voice, tone, content localization, digital FAQ needs and dependencies, etc.
 Why is it awesome? You will…
  • Help build and apply digital language styles, standards and processes across the Product & Design team
  • Have the freedom to define how UX content writing and strategy operates at H-E-B Digital
  • Be part of a small, lean team (to start)—which translates to you having a big personal impact
  • Have huge opportunity for growth. H-E-B Digital is on the way up, creating exceptional career paths for exceptional product & design talent
  • Be surrounded by top talent; we constantly raise the bar, and all get better along the way 
What is your background?
  • Education (formal or otherwise) in writing: design, copy, technical, marketing, or a related field
  • Proven track record (3 – 10 years’ experience) work with content on digital products 
  • Extra points for experience with developing new-to-market products or services 
Do you have what it takes to succeed?
  • Enthusiasm for H-E-B values and the H-E-B Digital mission
  • A deep understanding of how different connected devices impact user experience, and how user experiences lace together across different platforms
  • Exceptional strength in consumer software products, with emphasis on mobile first – both native and web apps
  • Mastery of of the English language. Bonus points for the ability to write and speak Spanish.
  • Different gears for different challenges—ability to quickly and smoothly transition from concepts and ideation to detailed execution
  • Can see the forest through the trees—you find simple solutions for complex problems
  • Embrace and thrive in high paced, lean startup cultures
  • High comfort level with “lean startup” or Agile development methodologies
  • Firm believer in the power of design thinking and the energy to evangelize it within the company
  • Always on top of the latest technologies and industry trends
**This position is in Austin, Texas**
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • HadoopLanguages

Location

2416 E 6th St, Austin, TX 78702

An Insider's view of H-E-B

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.

Kayla

Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.

Evan

Director, Product

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills

Angela

Director, UX Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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