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Technical Writer, Marketing

| Austin

About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for leadership and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with offices in Santa Barbara, Boston, New York City, London, Singapore, and Chengdu, China.

What You'll Do:

Good content is paramount at LogicMonitor, the leading cloud-based hybrid infrastructure performance monitoring platform for Enterprise and Managed Service Providers (MSPs). The Technical Writer creates in-depth content about infrastructure and application performance monitoring for a highly technical audience of software developers, ops engineers, network and system administrators. This positions works collaboratively with product management and marketing, sales engineering and technology alliance partners to create sales enablement assets to support our products and services and when you need an expert opinion.

Using LogicMonitor, ITOps teams benefit from a unified view of infrastructure across public clouds, data centers and on-premises to avoid outages and and shrink the time needed to resolve issues to minutes (from hours or days). Because LogicMonitor is agentless, automated and cloud-based, users can successfully deploy monitoring 3-4x faster than competitors' offerings. The combination of thousands of pre-built technology integrations covering the entire IT technology stack and the ability to extend monitoring to new data sources means that the LogicMonitor platform allows customers to monitor virtually anything, anywhere.

There are many reasons LogicMonitor was named one of the 2018 top 25 best small/mid-sized companies to work for by Glassdoor, and one of them is location. LogicMonitor has US offices in New York City, Austin, Boston and Santa Barbara. Are you looking to combine your writing skills with your love of learning new technologies? Are you as comfortable on the command line as you are writing clear and effective prose? If so, we'd love to talk to you.

 
 
Here's a closer look at this key role:
  • Pitch, research, and write articles that are authoritative, practical, and clear, such as:
    • Deep dives on modern technologies
    • In-depth monitoring guides and tutorials - 'how to' blogs and videos
    • Customer case studies
  • Develop strategy and abstract for technical tracks at LogicMonitor user group events and meetings (including hands-on lab)
  • Maintain a calendar for and develop the content to deliver a technically-focused webinar once a month in support of product launches and themes relevant to user base (includes collaborating with technology alliance partners in cloud, automation, orchestration, et al.)
  • Continually measure reader engagement with content, and iterate to improve content definition, craft, and distribution
  • Collaboratively ensure a consistent look, style, voice, tone, message, and brand across all product and services content
  • Edit for consistency, clarity, brevity, accuracy, and readability—across digital and print media
  • Provide accurate and timely project reporting on all your content marketing activities
  • Recognize opportunities for process improvement and implement them.

What You'll Need:

  • BA or BS required (Computer Science, Engineering, Business, or Marketing a plus)
  • 3+ years technical writing experience 
  • You are a polished writer, with samples of your work to share
  • Comfortable researching new technologies, learning how to use them, and reducing their complex workings to clear prose.
  • Team player that works well in collaborative situations and start­up environments
  • Proficiency with common desktop apps important (including Keynote, Google Suite and Microsoft Office suite)
  • Familiar with the IT industry, IT products, and personas such as IT Director, Sysadmin, devops engineer, network engineer, etc
  • Familiar with concepts and methods of monitoring such as SNMP, API, CLI, WMI, etc 
  • Proficiency on Windows and Linux operating systems using the command-line
  • A good understanding of programming concepts, preferably Java/Groovy or PowerShell
  • Experience with creating documentation in an Agile development environment
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • AnsibleFrameworks
    • PuppetFrameworks
    • TerraformFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • ElasticSearchDatabases
    • TimeSeries DatabaseDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • GainSightEmail
    • MarketoLead Gen

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.

An Insider's view of LogicMonitor

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Solutions Engineer

What does your typical day look like?

Logicmonitor is an exciting opportunity for me.  The product is solid with an outstanding support system.  Very excited to be working with some very talented individuals throughout Logicmonitor.  Cool part is that with all this I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line. New projects and the all-star teams around me make everyday a learning experience contributing to my growth.

Sarah Robinson

Customer Success, Team Lead

What is your vision for the company?

LogicMonitor has emerged as an absolute leader in its space for the mid-market. Leading the company's efforts in the enterprise space, my vision for the company is to continue to excel in serving our largest and most strategic customers while scaling out our capability to provide the type of customer experience those customers expect.

Steve Kahn

Director of Enterprise Sales

What makes someone successful on your team?

The Business Development program at LogicMonitor is rooted in career and professional development. There is a world-class sales bootcamp where our sales reps learn the best practices in solution selling. It's not uncommon for our entry-level sales reps to experience rapid promotions on their journey to become top-performing Account Executives.

Talia McCurtain

Manager, Business Development

What are LogicMonitor Perks + Benefits

LogicMonitor Benefits Overview

At LogicMonitor, we believe that all employees should be valued and heard, and we strive for transparency, to allow our employees to be at the center of our incredible growth journey. Because our people are the heart of our success, we have created wellness programs that offer as much support as possible.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a FSA for: Health care, dependent care or commuter spending such as transit or parketing.
Disability Insurance
LogicMonitor's short-term and long-term disability provides a benefit equal to 60% of your earnings.
Dental Benefits
We offer a dental PPO as our base plan which is designed to give you the freedom to receive dental care from any licensed dentist of your choice.
Vision Benefits
We offer a vision PPO as our base plan which includes a very minimal copay.
Health Insurance Benefits
LogicMonitor contributes $50 per month to your HSA for employee-only HDHP coverage, and $100 per month to your HSA for employees covering dependents on the HDHP.
Life Insurance
LogicMonitor offers life insurance and AD&D insurance to all our employees as standard.
Wellness Programs
Weekly on-site fitness activities including: yoga, basketball, soccer, and volleyball just to name a few. We also have weekly on-site massages and a meditation room.
Onsite Gym
Located on the 14th floor at our Austin office, we offer all employees a free 24x7 gym.
Retirement & Stock Options Benefits
401(K)
LogicMonitor's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
Company Equity
LogicMonitor's Stock Incentive Plan (SIP) was created with the intention of creating a meaningful cash incentive for all full-time employees as we achieve long term growth targets.
Performance Bonus
LogicMonitor’s success is a direct reflection of the amazing team members that work here. Our bonus plans include everything from quarterly payouts to all-expenses paid vacations.
Child Care & Parental Leave Benefits
Generous Parental Leave
LogicMonitor offers 100% of pay base for maternity leave, and 40% of your base pay for paternity leave.
Flexible Work Schedule
For some roles, LogicMonitor offers a flexible schedule outside of core hours (8am - 6pm), as well as the option to work from home.
Remote Work Program
LogicMonitor, Inc. permits working remote on an as needed basis. Working remote allows employees to work at home, on the road or in a satellite location for all or part of their regular workweek.
Family Medical Leave
Employees are eligible to take Family or Medical Leave under the federal Family and Medical Leave Act (FMLA).
Adoption Assistance
An employee who is entitled to a leave of absence to care for a family member or bond with a child under the FMLA and CFRA can receive Paid Family Leave while on FMLA.
Vacation & Time Off Benefits
Unlimited Vacation Policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to the perks above we have: One-week "Unplug" Bonus. We’re so serious about you being recharged that we go above and beyond your regular paid vacations.
Paid Volunteer Time
Paid Holidays
We require team members to take a minimum of 15 workdays of vacation time throughout the year, in addition to the 10 paid holidays.
Paid Sick Days
Eligible employees will accrue paid sick and safe leave at the rate of one hour for every 30 hours worked, up to 64 hours annually, no more than 8 calendar days per year.
Perks & Discounts
Beer on Tap
At LogicMonitor, it's likely you will find your favorite local brew or cold brew on tap.
Casual Dress
Please don't wear a suit or tie into the the office.
Commuter Benefits
You can use your FSA for transit or parking costs.
Company Outings
We have quarterly outings, team outings, and weekly happy hours. We really like our co-workers.
Game Room
Ping pong anyone?
Stocked Kitchen
Salads, fruits, veggies, granolas - you name it, we probably have it in our fully stocked kitchens.
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Amazing Healthcare Coverage. Professional Development Reimbursement. Fully Stocked Kitchens. Free Gym & Yoga. Healthy Mind Encouragement. Awesome Team, Awesome Culture

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