Our mission is to revolutionize commerce, bringing online selling and features once reserved for multi-billion-dollar companies to the masses. To make that a reality, we need exceptional people to build, support and grow our platform. If that’s you, come join a fast-growing company with a great culture, outstanding benefits, and funding from visionary investors like Steve Case's Revolution Partners, Softbank, Amex and Telstra.

We have two awesome offices in Austin! We're hiring in our corporate headquarters at Four Points and in our new Downtown product and engineering office, too!

Creative Director, Marketing Design at BigCommerce

BigCommerce, named a 2016 "Best Place to Work in Austin, is seeking a Creative Director, Marketing Design who will be the driving force for impactful, high-quality design-centered thinking in our brand and marketing communications. This position is the leader of a design team that focuses on our website, sales and marketing materials, digital advertising, trade shows, and occasional print advertising. This is a hands-on leadership position, where you will collaborate with cross-functional partners to define project success, develop original concepts, oversee all projects in our portfolio, and directly manage a team of designers. Reporting into our San Francisco based Head of Design, this position is a key component to ensuring that BigCommerce is represented in a professional, engaging, and thoughtful manner across all of our channels. The ideal person for this position is a motivating leader who is proactive in taking ownership of career development, culture, process, and creative standards.

Responsibilities & Opportunities:

  • Define quality markers and requirements for Marketing Design at BigCommerce, including any process requirements.
  • Manage day-to-day activities across the Marketing Design team, ensuring that individual designers adequately understand the problem-space and are delivering to a high-quality.
  • Maintain, govern, and evolve our brand and design guidelines, including visual communication standards across the entire funnel and all channels.
  • Maintain, govern, and evolve our email and web page templates for use across our regular campaign needs.
  • Partner with Marketing leadership to define and optimize harmonious cross-functional processes that enable both creative excellence and business success.
  • Partner with engineering to evolve the front-end behaviors and interactions of our website
  • Be the voice of design, representing design rationale with a clear point-of-view during reviews of creative work and diplomatically raising user-experience considerations to cross-functional partners
  • Define and influence the structure of the Marketing Design team, including hiring, designer development, and performance management.

You are…

  • Collaborative. You motivate your direct reports and stakeholders alike by bringing them along the right steps of the journey.
  • Hands on. You aren’t an armchair Creative Director—you are able to execute the same ideas you verbalize.
  • Detail oriented. You feel passionately that visual communication plays a key part in brand reputation and understand that every detail counts.
  • User centered. You are able to put yourself in the shoes of our users to ensure that every touch-point provides a useful, usable, and delightful journey.
  • A systems thinker. You understand the risks of making decisions in a silo and present system-level considerations at the right time.
  • Outcome driven. You understand that the most amazing visuals only matter if they drive users towards the right result, whether that is emotional or functional.
  • Persuasive. You find ways to get the right people behind your ideas when you feel strongly.
  • Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily.
  • Naturally curious. You're innovative, extremely creative and constantly looking for ways to tweak and optimize process.
  • Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome.
  • Pragmatic. You appreciate the latest design trends but can easily filter out what’s useful, relevant, or practical to the task at hand.
  • A utility player. You're willing to help out wherever needed.

Preferred Experience & Qualifications:

  • 7+ years experience designing for responsive web, digital advertising, trade shows, sales collateral, and print.
  • 3+ years in a creative leadership capacity, including managing direct reports.
  • 3+ years experience delivering design in cross-disciplinary teams.
  • Experience establishing and fostering a great culture for designers.
  • Expertise in the Adobe Creative Suite, Sketch, Google for Work, and PowerPoint.
  • Able to manage multiple concurrent priorities, working on several projects at once with careful attention to detail.
  • Experience with JIRA, Craft, Marketo, Hubspot, and other online publication tools is a plus.
  • Understanding of mobile and internationalization is a plus.
  • A portfolio of work that demonstrates excellence in visual execution, user-centered thinking, and brand value is required to be considered for this role.

Company Reviews

"As a partner marketer, I work alongside some of largest brands out there to enable our merchants to truly grow. I am constantly affirmed that the work I do directly impacts the business - and that feels good. I've never been shy about acting boldly and I'm thankful BigCommerce encourages me to do just that."
Kasey Durbin
Sr. Partner Marketing Manager
at BigCommerce
"There's a strong emphasis here on breeding a culture of excellence. It's awesome to work in client success where we have a world-class approach to thinking about the customer first. We hire top talent so you're working in an environment that is not just fun but challenges you to be the best version of yourself. I've made lifelong friends and have been humbled by all BigCommerce has to offer."
David Enriquez
Enterprise Onboarding Consultant
at BigCommerce
"We are building innovative solutions using leading edge tech to enable our merchants to grow their businesses. Come join our ever-growing team and help us push the limits of e-commerce."
Jason Schmitt
Senior Engineering Manager
at BigCommerce
"I couldn't believe my eyes when I first walked into BigCommerce and saw all of these positive, energetic people who love what they do. From a sales career standpoint, I'm so grateful for the amazing opportunities that have been available to me. I love the challenges and energy on our sales floor, as well as the winning culture we've created. Working for BigCommerce truly means being a #teamonamission."
Lauryn Spence
Channel Account Manager
at BigCommerce
"If you are passionate about technology and want to work with motivated, smart people, you will love working at BigCommerce. I am growing as an engineer and making a difference with our merchants everyday."
Nina Blanson
Senior Software Engineer
at BigCommerce
"Everyone at Bigcommerce is singularly focused on providing the best experience to our clients and their shoppers. That is an incredibly unique and powerful environment to be part of. As a designer, it makes me feel supported and encouraged every day to deliver the best possible product."
Andrea Wagner
Head of Design
at BigCommerce
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Perks & Benefits
A free online store to help you live out your entrepreneurial dreams
Competitive compensation packages
Pet Insurance
Comprehensive health insurance coverage that starts on day one
Choice of garage parking or light rail pass for those in our downtown Austin office and free garage parking at our Four Points office.
Open vacation policy for salaried team members and generous accrued time off policy for hourly team members
Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc.
Time off for volunteering and employee-driven charity events
Peer to peer rewards and recognition program
Fully stocked kitchens and craft beers (plus subsidized gym memberships to help work it all off)
Paid parental leave and adoption assistance for new parents
Employer-paid life insurance and disability coverage
Student Loan Genius benefit
Educational assistance for qualified pre- and post-grad courses

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