Oh Snap!
This job is no longer active - but you can still view the details below.

Associate Strategist (Social Media)

| Austin

Spredfast + Lithium is seeking an Associate Strategist to add to our growing professional services team. Associate Strategists are mix of social media expert, media planner and analyst who can counsel Spredfast + Lithium customers on best practices. They can work independently with little oversight, both on their specific assignments but also across disciplines for larger team deliverables. Associate Strategists have started to develop an area of expertise but are still proficient across all types of social (paid, content, community management, analytics, etc.).

The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A deep understanding of social media and major networks is key, as is a sense of curiosity and a "can-do" attitude. They are master multitaskers, communicators, negotiators, and constantly strive for flawless execution. They are eager for feedback, identifying new goals and ways to improve themselves and the team around them. They will take ownership in their projects and accounts while also working collaboratively as a team to develop social strategies that meet and exceed our customers' business objectives. They will become expert-level users of Spredfast + Lithium Conversations and Intelligence platform.

Associates not only have a deep understanding of social networks, technology, and trends, but are confident, creative, and effective in managing a small team of Social Media Coordinators. This Associate Strategist will report to a Strategist and work closely with sales, professional services, and creative teams.

What you'll be doing:

  • Effectively manage customers on a day-to-day level while keeping an eye on long-term vision for goals and growth.
  • Monitor and manage customers' brands across all major social networks and actively mine social conversations for relevant insights and opportunities to engage.
  • Assist with scheduling staffing resources to ensure consistent coverage on accounts.
  • Answer customer inquiries competently and efficiently, coordinating with internal teams when necessary.
  • Work with strategists and analysts to plan, forecast, and report for on social media marketing and care programs. Manage outcomes against a set of defined business goals and KPIs.
  • Review and analyze paid and organic content for optimization and strategic opportunities to improve.
  • Consult on social media strategies for Spredfast + Lithium customers and new business pitches as needed.
  • Provide strategic counsel to customers on best practices for organic and paid social programs across all major networks.
  • Manage and mentor social media coordinators by facilitating opportunities to grow and accomplish established goals.

What you'll need to be successful:

  • Bachelor's degree and 3-5 years in the social media space or equivalent combination of experience, education, and training.
  • Strong familiarity with key social platforms including Facebook, Twitter, Instagram, Pinterest, YouTube, LinkedIn, Google+ and Snapchat.
  • Experience working with advertising platforms across the major social networks.
  • Passionate about all things social; demonstrate an eagerness to learn and share best practices, new trends, and major developments in the social space.
  • Enthusiasm for and willingness to grow in all facets of social media management including marketing, social care, content strategy, content creation, measurement, and account management.
  • Ability to rapidly assess, analyze, and resolve complicated issues independently, even with little initial information.
  • Demonstrate initiative and independence; is consistent and dependable.
  • Willingness to go the extra mile to help a teammate, customer, or community member.
  • Works well within highly collaborative, multidisciplinary teams with many moving parts; highly developed sense of teamwork is a necessity.
  • Excellent project management and organization skills; ability to manage multiple projects and prioritize based on customer needs.
  • Ability to manage and analyze large data sets, work in Excel, and create and build meaningful charts and reports.
  • Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice.
  • Ability to manage multiple personalities and communication styles, empathize with team members, and successfully navigate interpersonal communication to create and maintain a positive team environment.
  • Outstanding oral, written, and presentation skills required.
  • Agency or brand experience preferred.
  • Regulated industries experienced is a plus. 
  • Bilingual Spanish/English or other languages is a plus.
  • Minimal travel may be required.
  • Occasional evening and weekend coverage may be required.

Why you should join our team:

  • An incredible work environment – fun, casual, and fast-paced!
  • Health, dental, vision, disability, and 401K benefits.
  • Flexible paid time off.
  • Unlimited snacks and drinks.
    Read Full Job Description

    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • HTMLLanguages
      • CSSLanguages
      • ReactLibraries
      • ReduxLibraries
      • MySQLDatabases
      • RedisDatabases

    Location

    7300 Ranch Road 2222 , Austin, TX 78730-3204

    An Insider's view of Khoros

    What are some social events your company does?

    Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

    Laura Whitefield

    ATX Senior Executive Assistant & Cultural Specialist

    How does the company support your career growth?

    After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

    Sidney Gomez

    Sales Engineer

    How has your career grown since starting at the company?

    I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

    Kristine Lim

    Associate Sales Engineer

    What are Khoros Perks + Benefits

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Daily stand up
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Pair programming
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Team workouts
    Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Return-to-work program post parental leave
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Commuter Benefits
    Company Outings
    Free Daily Meals
    We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday.
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Relocation Assistance
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Cross functional training encouraged
    Promote from within
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications

    Additional Perks + Benefits

    We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

    More Jobs at Khoros11 open jobs
    All Jobs
    Legal
    Marketing
    Operations
    Sales