Business Operations Analyst

| Austin

What we’re looking for:

Modernize is looking to hire a Business Operations Analyst that is self-driven, is an analytical thinker, and loves designing and optimizing business processes. Our downtown office space has an open floor plan that encourages collaboration and pushing each other to be our best. We take care of our team as well, with a solid benefits package, quarterly bonuses, regular company outings, free snacks, beer, music, and great co-workers.

In this position, you will manage strategic projects prioritized by Modernize's executive team by leveraging your superior business acumen, project management, problem-solving, communication and analytical skills. The Business Operations team spearheads our fast-moving strategic priorities, by acting as the objective experts on drivers and trends while facilitating on-target performance. Using strategic planning and decision making with deep data analytics and insights, you will develop and drive strategic and operational improvements across the organization.

What you’ll do:

  • Work with the company's executive leadership to define, launch, and drive strategic and operational initiatives
  • Structure and execute operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses and developing final recommendations
  • Design both the business logic and the technical specifications to extract key data elements
  • Facilitate implementation of operational improvements through organization of relevant partners
  • Model process changes to estimate impact on performance
  • Develop and test hypotheses to explain trends and opportunities in the business
  • Quantify the value / size of new opportunities to inform and prioritize initiatives
  • Review business performance, identify areas of opportunity, conduct A/B test and other experiments to measure the impact of new features and processes
  • Create dashboards to communicate business performance in relation to initiative goals
  • Model the return on investment of all proposed initiatives
  • Develop company and function performance metrics and drive their achievement
  • Conduct high priority analyses and present recommendations to business leaders across the organization
  • Provide first rate analytic support via hands-on Excel work while leveraging other tools as necessary (SQL, Salesforce, Python, Google Analytics, Qlikview)
  • Perform ad-hoc activities as requested by the management team

What you need:

  • B.S. or M.S. in business-related or quantitative field (Economics, Finance, Math, Engineering, or similar discipline)
  • 3+ years of experience in business strategy, finance, analytics or sales planning
  • Exceptional problem solver with the ability to transition between detailed data and high-level insights
  • Ability to turn complex and ambiguous problem statements into structured solutions and partner cross-functionally to act on them
  • Ability to develop and leverage frameworks to help structure the team’s thinking, facilitate alignment on key strategic decisions among various stakeholders, and identify the 80/20 opportunities to reach insightful, actionable answers without boiling the ocean with analysis overload
  • Prior success handling or executing multiple high-impact, fast-paced, collaborative projects
  • Presence to interact with both executive management and front-line employees
  • Excellent written and oral communication and interpersonal skills
  • Strong analysis and presentation skills: Quick and high quality analysis and presentation creation using advanced Excel and PowerPoint
  • Working knowledge of a data analytics toolkit, such as SQL, R, Python

Nice to haves:

  • Experience working Qlikview
  • Previous operational experience at a high-growth startup/technology company

Who you are:

  • An analytical and structured thinker
  • Understands that done is better than perfect and continual iteration is important.
  • Ready and excited to learn on your feet and to help build a growing business
  • Motivated, driven, and works well independently and with a team
  • Always researching a better more efficient way to fix something
  • Looking for the opportunity to join a fast-growing company

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • jQueryLibraries
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
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    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
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    • SalesforceCRM
    • MarketoLead Gen


804 Congress Ave, Austin, TX 78701
804 Congress Ave, Austin, TX 78701

Insider's spotlight

How would you describe the company’s work-life balance?

Work Hard. Play Harder.

Christina Wells

Director of People Operations

I foster an open environment where both problems and solutions can be openly discussed. I embrace a management philosophy called Radical Candor which encourages the team to care personally and challenge directly. By putting Radical Candor at the forefront of our team culture, we bypass non-productive behavior while focusing on growing Modernize.

Alan Godfrey

EVP Corporate Development/Customer Success

The vibe in the office is exuding positive, motivating energy, which is one of our core values. As soon as you come into the office you can see team members interacting with each other whether it's congratulating them on a sale or problem solving on a specific issue. Modernize is the very definition of work hard, play hard and we love it!

Cleasy Schlueter

Events and Operations Coordinator

Perks of working here

Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Conferences & Training
Daily Meals Provided
Dental Benefits
Flex Work Hours
Game Room
Generous PTO
Happy Hours
Health Benefits
Pet-Friendly Office
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Unlimited Vacation
Vision Benefits
Volunteering Opportunities
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