Functional Analyst

| Austin

Description

Position at HotSchedules

 

HotSchedules Job Description: Functional Analyst (Professional Services)

Job Overview

The Analyst serves as a business and solution expert, providing technical expertise for and facilitating the deployment of customer implementations.  This position gathers and analyzes customer requirements, engages in consultative and technical solutions, organizes the setup, configuration, and training for customer deployments.

This role will serve as the deployment point of contact for larger mid/major customers going through implementation, and will be responsible for aligning resources as necessary in order to successfully implement solutions.

Job Responsibilities

  • Works with customers to identify current and future customer business requirements and operational functional requirements by conducting workshops with customers and internal stakeholders and reviewing system setup for customers.
  • Establishes personal rapport and serves as a point of contact during the deployment process.
  • Seeks to understand and confirm success criteria for customer engagements and ensures customer engagement throughout the deployment.
  • Responsible for working with the project team to ensure that all setup, validation, pilot, and roll-out dates are determined and provided to the project manager.  
  • Create documentation and educational content that can be delivered to customers to create value via webinars, online community, or other marketing campaigns to assist deployments
  • Provides web-based, phone, and in-person customer training
  • Performs product feature demonstrations and benefits
  • Help to develop customer's staff by providing technical information, training, and guidance
  • Stays current on product releases and enhancements
  • Work with customers during the pilot and rollout stages to ensure they are successfully adopting the software
  • Works with the Project Manager to report on progress, business impact metrics, and rollout reporting during the project
  • Identify, analyze, escalates, and responds to project risks, as they occur
  • Track Time by billable project daily, ensuring that 85% of logged hours are billable.
  • Travel may be required

Skills/Qualifications:

  • Strong written and verbal communication skills
  • Strong customer management skills and ability to work collaboratively in a multicultural environment within a (virtual) team.
  • Ability to manage multiple large implementations projects
  • Work internally and with customer stakeholders to set and manage expectations
  • Demonstrated ability to present complex topics in a clear, concise and easily understood manner
  • Proficient in Google Apps, Smartsheets
  • Strong analytics proficiency
  • Hospitality mindset
  • Ability to deliver on business commitments
  • Personal Qualities (Leader, Self-Motivated, Flexible, Enthusiastic and Organized)
  • Domain experience in food service or retail industries is desirable
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDatabases
    • S3Databases

Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.
Employees say you'll join HotSchedules for the tech and stay for the people
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An Insider's view of HotSchedules

What are some social events your company does?

We have Culture Day, where everyone cooks something to eat and drink from different cultures, we also build out a booth and dress like that culture. Then we give everyone a passport that has to be stamped at all the different cultures. It's so fun and our teams really get into it, even making up cultures like The Shire and StarWars.

DeeDee

Sr. Technical Recruiter

What does your typical day look like?

Write some code for a new feature, bug fix, or dev/test tool. Attend a daily stand-up meeting. Sometimes attend a meeting or two. Review code pull requests. Answer questions and help somebody else out with a problem. Oh, and I open a lot of doors on the way to my desk in the morning!

Brandon

Software Engineer

What makes someone successful on your team?

To be successful at HotSchedules, you have to have an open mind, be self-driven, and willing to go the extra mile. Humility I think is what measures my success. Being able to own your mistakes, figuring out what you can do to improve yourself, and do it.

Jadyn

Project Manager

What kinds of technical challenges do you and your team face?

Every customer is unique and requires their own set of solutions to a wide range of challenges. No two days are alike. I love hearing about these challenges directly from our customers and diving deep to help them find the best path forward.

Vince

Solutions Architect

What are HotSchedules Perks + Benefits

Culture
Volunteer in local community
We give everyone 4 community service days per year to go and give back to the charity of their choice. We also have one day that we close the entire company down and give back together as a company.
Friends outside of work
Eat lunch together
Intracompany committees
We have a team that is responsible for our office culture. It's called the Torch Team. They plan all of our fun events throughout the year.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
3 different health insurance plans from United Healthcare. The HDHP premium is covered by the company for you and very small cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
We match .50 on the 1.00 up to 6%, so if you put in 6%, we'll match 3%.
Performance Bonus
We have an annual cash bonus that is based on both company and individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
HotSchedules offers 2 weeks of maternity and paternity leave.
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We give everyone 4 community service days per year to go and give back to their favorite charity.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Pool table, foosball table, ping pong table, Xbox and PlayStation.
Stocked Kitchen
Some Meals Provided
We cater in lunch every other Friday.
Happy Hours
Parking
We have free covered parking for everyone.
Fitness Subsidies
We actually have a free gym onsite.
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Beautiful 2222/360 location with rooftop deck and outdoor patio.

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