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Manager, Analytics

| Austin

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores at a fraction of the cost to support every stage of their growth.

BigCommerce, named "Best Place to Work" in Austin is looking for a Manager, Analytics in our Austin office to lead our team of data analysts and help drive our expansion into the Mid-market/Enterprise market segment. This is an internal facing role that acts as a player-coach for a team of analysts.

What You’ll Do

  • Provide analytical leadership for the BigCommerce sales, marketing and partner teams driving our growth with Enterprise & Mid-market merchants
  • Develop, deliver and communicate data insights and strategic recommendations to the executive leadership team in a clear and concise manner
  • Author and maintain reporting to keep a pulse on the performance of our acquisition funnel
  • Identify gaps and build a roadmap for acquisition funnel reporting, balancing stakeholder needs and business impacts
  • Analyze sales and marketing effectiveness, identify strategic and tactical opportunities, and make recommendations to further profitability and growth
  • Become an evangelist for data-driven decision making and quantify impacts of business decisions on the customer prospect journey
  • Facilitate a “test and learn” approach to measuring and optimizing innovative tactics including account-based marketing, integrated campaigns, and partner-led acquisition.
  • Refine and optimize multi-touch attribution models to quantify the impact of a diverse range of acquisition activities across both online and offline channels
  • Socialize and build consensus on best practice for measurement and analysis of sales and marketing
  • Prioritize your time and effort to maximize impact on meeting key team objectives
  • Recruit, lead, manage, motivate, and coach team members to maximize their individual potential, contributions and professional growth

Who You Are

  • 5+ years of experience working with sales and marketing data to analyze acquisition effectiveness
  • Multiple years of experience using SQL to analyze large datasets and answer business questions
  • Experience measuring subscription/SaaS business models and related metrics
  • Deep knowledge of go-to-market tactics in a B2B context, experience with account-based marketing
  • Technically proficient in CRM systems (Salesforce a plus), marketing automation software and data visualization tools
  • An engaged, people person with experience in cross-functional roles and indirect influencing
  • Proactive and results-oriented, comfortable independently solving problems despite ambiguity
  • A thoughtful leader who earns trust and builds strong working relationships across departments
  • A bachelor’s degree in Statistics, Math, Business Administration, Finance, Economics, or applicable experience
  • Excellent verbal/written communication and interpersonal relationship skills
  • Ambitious, self-motivated, goal-oriented and analytical
  • Excellent time-management skills


We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey. 

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement


We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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