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Risk Analyst

| Austin

At Volusion, we make products that people love. Our teams are dedicated to providing SaaS commerce solutions and services for all business types, ranging from startups to large enterprises. If you are the kind of entrepreneur that loves working in teams, has a passion for driving positive change, and wants to change the world with your ideas, we want to hear from you.

The rundown:

Volusion is seeking a Risk Analyst to assist in the merchant services division. We are seeking an exceptionally sharp and diplomatic candidate with excellent knowledge of merchant risk assessment.

You will:

  • Provide analytical risk assessments on merchant portfolio decisions
  • Analyze a wide variety of business types in multiple credit card processing environments, both card-present and non-card-present such as mail-order or internet applicants and/or restricted merchant types where risk is higher (experience with card-not-present merchants is required)
  • Monitor merchant deposits and ensure merchant activities are in compliance with the merchant agreement
  • Make real-time funding decisions with documentation as to why decisions were made
  • Timely placement of flagged accounts on reserve to mitigate losses
  • Assist in merchant collection efforts to collect any losses experienced by portfolio
  • Investigate and review high risk merchant accounts and merchant bankruptcy cases
  • Close and deactivate merchants that are in violation of their merchant agreements.
  • Assist team in maintaining and monitoring the portfolio to identify suspicious merchant activity and mitigate fraudulent behavior and charges
  • Actively monitor account base for compliance including, but not limited to: excessive charge backs, MATCH, documentation and PCI compliance
  • Validate any unusual transactions via invoice requests and/or contacting the card issuing bank.
  • Undertake appropriate investigative efforts to help detect known fraud and risk trends, including high-value and suspicious transactions; Assess fraud and credit risk exposure
  • Monitor average ticket/volume, chargeback ratios, authorizations and refunds
  • Speak directly to merchants in regards to risk restrictions and account decisions, resolve and deescalate customer inquiries on merchant accounts
  • Provide analytical feedback for underwriting, customer support, and sales departments

We are looking for someone with:

  • Minimum 2-3 years experience in a risk environment, direct experience in card-not-present credit card processing required
  • Direct experience with Global Payments credit/risk/underwriting systems, including Risknet, MAS, GAA, MGP, considered a plus
  • Excellent organizational skills
  • Excellent analytical skills
  • Excellent oral and written communication skills
  • Experience reviewing and analyzing individual and company financial data
  • Client/Customer communication expertise including working with escalated inquiries on risk decisions
  • Team-oriented mind set. You should have a willingness to work with all levels of staff & customers (not exclusively high level applicants) with a positive attitude
  • Bachelors degree in finance, economics, accounting, or related field. Extensive payments industry and risk management experience may be considered in lieu of education.

Who is also the embodiment of our culture code (we hope you are nodding your head in agreement as you browse through it!):

  • Humble: Have humility and be respectful; no egos allowed.
  • Effective: Get stuff done!
  • Adaptable: Willing to fill any role, anytime. Going above/beyond the call of duty.
  • Transparent: Open and honest to self and others.
  • A founder: Think big, go fast, and solve for the customer.

Benefits & Perks

  • Competitive compensation packages
  • Medical, Dental, Vision, and Voluntary Life Insurance
  • Flexible Paid Time Off
  • 401(k) with Company Matching
  • Paid Parental Leave
  • On-site Fitness and Yoga Classes
  • Casual Dress and Beer Fridays
  • Endless Supply of Coffee and Snacks
  • Two Volunteer Days Off
  • Bring Your Dog to Work Days
  • Dry Cleaning
  • Chair Massages
  • Team Sports and Team Outings
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Technology we use

  • Engineering
  • Product
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Location

A hop, skip and a jump from The Domain.

An Insider's view of Volusion

What’s the vibe like in the office?

We function a bit like a startup, so it's a fast paced environment that nurtures new ideas, but we also have a lot of fun. From celebrating holidays (even the funky ones- I'm looking at you Back to School Day) to Bingo Friday and Super Bowl parties, our People & Culture team always finds ways to bring us all together!

Samantha

Social Media Manager

What's the biggest problem your team is solving?

There are a lot of aspects of ecommerce that can be really complex - taxes and duties, shipping rates, GDPR and data privacy, SEO, etc. The biggest problem we tackle every day is finding ways to do the complex work for our founders so they can focus on what really matters to them - their product or service.

Jonathan T.

Director of Product & Design

What makes someone successful on your team?

We're there to make sure our merchants get heard so being a great listener helps for a start! Other skills that would make someone successful on our team is being organized, attentive to details, willing to work hard to make the team successful and going the extra mile to make sure that our merchants feel taken care of.

Jonathan

Customer Happiness Consultant

What are Volusion Perks + Benefits

Volusion Benefits Overview

Volusion offers a wide array of benefits and perks. From benefit eligibility on your first day of employment to unlimited time off, 401K company matching and paid parental leave just to name a few.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Blue Cross Blue Shield of Texas
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Our gym includes cardio, weight lifting equipment and a TV. Volusion also provides a weekly yoga class.
Retirement & Stock Options Benefits
401(K) Matching
Volusion matches dollar for dollar up to 3% of an employee's salary.
Child Care & Parental Leave Benefits
Generous Parental Leave
New moms get 12 weeks of paid time off and new dads get 4 weeks. There are NO service length requirements that must be met before you are eligible for this perk.
Remote Work Program
Each team manages their own work from home policy with most teams offering 1 work from home day per week.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Full time salaried employees are eligible for unlimited time off which means you don't have to earn it before you use it! Full time hourly employees earn 5 weeks (!) of paid time off per year.
Paid Volunteer Time
Paid Holidays
Volusion offers paid time off to observe major holidays.
Perks & Discounts
Casual Dress
Company Outings
Volusion has quarterly paid team outings and company wide events like holidays parties and awards ceremonies.
Game Room
Ping pong, pool, video games, air hockey just to name a few.
Stocked Kitchen
Volusion offers unlimited snacks, fruit, coffee, soda, Waterloo and energy drinks. We also have an Alpaca Market vending machine with lots of healthy lunch items to purchase.
Some Meals Provided
Volusion will find any excuse to celebrate and it always includes food :-).
Parking
Volusion provides ample FREE parking.
Pet Friendly
Every Friday you will see lots of doggies around the office.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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