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Lead UX Researcher

| Austin
What is Spreetail
Spreetail is an ecommerce company that currently operates VMInnovations, a multi-marketplace retailer that sells thousands of awesome products through major marketplaces like Amazon, eBay, and Walmart. Spreetail is currently in the middle of building something big, new, and exciting due to launch in 2019 with a simple mission: to make customers’ lives better through exceptionally fast service, great products, and community impact.
Originally from Lincoln, Nebraska, Spreetail has recently expanded into two new offices based in Omaha, NE and Austin, TX with rapidly growing teams. We currently have hundreds of employees across the company, and are searching for crazy smart, talented, visionary people.
Who is a Spreetailer
Spreetailers are collaborative go-getters who say bring it on when faced with a challenge. We build technology, run warehouses, market products, recruit top-notch talent, and create original community-focused programs that make a real-world impact. No day is the same and we thrive in a dynamic, innovative environment. We aren't part of your typical company and we're proud of that.
Our culture is based on opportunity, openness, relationship building, and hard work. We believe this is what makes everyone happy and fulfilled with their positions in the long run. 

As a Lead UX Researcher, you will:

  • Define and lead all aspects of research planning and execution
  • Develop a deep understanding of existing and potential Spreetail customers 
  • Develop a thorough understanding of the home, garage, and backyard Ecommerce landscape 
  • Partner with product management, UX, and engineering (the Product Delivery Team), merchant and marketing teams to identify and articulate potential opportunities to improve overall user experience 
  • Contribute to strategic decisions with Product Delivery, internal stakeholders, and leadership teams 
  • Develop, conduct, and coordinate remote or on site usability testing on mobile and web platforms 
  • Develop, conduct, and coordinate user interviews and focus groups 
  • Design small and large scale surveys, analyze results, present findings 
  • Prepare task plans and research reports summarizing goals, hypothesis and results 
  • Translate results of the research into actionable recommendations for designers, product managers and stakeholders 
  • Cleary articulate and defend qualitative research findings to peers and leadership team 
  • Organize and lead brainstorming sessions, design reviews, and collaborative discussions with members of the Design and Product Delivery teams 
  • Develop Customer experience map(s) to help identify and articulate business opportunities based on consumer insights 
  • Manage, supervise, and support junior to senior UX Researchers

We look forward to learning more about your experience with:

  • MA/MS degree in Design (e.g., interaction, graphic, visual communications, product, industrial, etc), Human-Computer Interaction (HCI), Computer Science (CS) or a related field, or equivalent practical experience 
  • Ability to synthesize analytical and quantitative data 
  • Ability to multi-task and work efficiently under pressure with careful attention to detail 
  • Experience working with front-end programming 
  • Passion for design and eagerness to collaborate with other creative people 
  • Self motivated, organized and accountable 
  • Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives 
  • Possesses a deep understanding of Lean, Agile, Scrum or similar Product Development approaches 
  • Has a proven track record of collaborating with teams outside of their organization 
  • Degree in cognitive psychology or related field preferred

We believe in making employees’ lives easier with benefits that enhance their quality of life. To reward your hard work and dedication, Spreetail offers:

  • Generous Vacation Time. Hourly team members enjoy 20 days of PTO each year and salaried employees are granted untracked PTO.
  • Health Insurance. Spreetail pays your full monthly premium.
  • Home Owner Bonus. After 2 years, Spreetail supports your purchase of a home with a $5k bonus.
  • Company Trips. Each time we hit our goals, we fly to a new destination.
  • 3 Year Island Getaway. You and a guest get a 5-star beach vacation.
  • 5 Year Sabbatical. Take 10 days off to reward your time in the office.
  • Donation Match. We match you dollar-for-dollar up to $250/year, and up to $1,000/year after 5 years.
  • Stock Appreciation Rights. As Spreetail grows, so does your bank account.
  • Leadership Development. We invest in making you a stronger team member.

Equal Opportunity Employer
Spreetail is an equal opportunity employer that hires based on stellar qualifications, positive attitude, and exemplary work ethic rather than factors like age, gender identity, race, nationality, religion, or sexuality.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Spreetail's office is located at 4th and Congress, right in the heart of downtown Austin.

An Insider's view of Spreetail

What are some social events your company does?

One of my favorite Spreetail social events is run club! Every week, we get together to run on a path near our office. It's a great way to get to know others on a really deep level (sweating our butts off!). It's especially fun because it spans all teams and departments, and Spreetailers from other offices join when they come to visit, too.

Angie

Recruiter

What does your typical day look like?

As a Software Delivery Manager, I look to help ensure that the appropriate processes are in place and followed within our software development teams so we can verify and communicate that we are pushing out the most valuable solutions and products to our internal and external customers.

Michael

Software Delivery Manager

How does the company support your career growth?

I used to have terrible public speaking anxiety — like, crying in the bathroom in high school anxiety. Now, I lead trainings and discussions for 15-20 person onboarding groups regularly. I am constantly working to polish and perfect my public speaking skills, and I'm very grateful that I am not lacking in a platform to do so.

Jennifer

Onboarding Training Specialist

What are Spreetail Perks + Benefits

Spreetail Benefits Overview

When it comes to creating opportunity and wealth for our team, Spreetail works hard to enhance your employee experience through benefit programs and perks that provide meaningful support and allow you to be successful in your work.

Spreetail offers some pretty great benefits to thank you for your contributions to the company’s success. Some are traditional, and some are extra special.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Happy Hours
Parking
We offer employees A parking subsidy.
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

In addition to great benefits like health insurance, unlimited time off, and a full calendar of company events, Spreetail strives to provide employees with benefits that go above and beyond. Purchase a home after 2 years of employment, and we'll support you with a $5,000 bonus. Donate to a cause that's meaningful to you, and we'll match it dollar for dollar, up to $250 each year, or $1,000 after you've been with us for 5 years. Help us hit our team goals, and we'll take off on a company trip each year.

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