Senior User Experience Researcher

| Austin

How many times have you called a business and quickly become frustrated? Providing your account number over and over again. Long silences while the rep looks up basic information. It’s an everyday stressor that’s outdated and unnecessary. It’s also why we started Tenfold. 

Our software enables businesses to have better customer conversations. When you talk to a company using Tenfold, the rep has all your relevant information right in front of them, in one place. The important details about the customer are no longer hidden from the person trying to serve you. Best of all, it works in real-time and behind the scenes. Our mission is to put bad customer service out of business, on the phone or wherever it may hide.

Watch our demo video - https://vimeo.com/246701403

Culture video – https://www.youtube.com/watch?v=BHGkfZs2EFo

We are seeking a UX Researcher to work both remote and occasionally visit the Austin, TX headquarters.

Job Description:

The Senior User Experience Researcher will report to the VP of User Experience and work closely with Product Management and Engineering to define, refine, and create the best user experience across various products and customer touch-points.

Responsibilities:

  • Take existing design patterns and build prototypes
  • Prototyping features in InVision and Framer
  • User testing for website and product
  • Recruiting for user tests
  • Create prototypes for user tests
  • Organize the user tests and create test plans
  • Conduct on-site and remote user tests
  • Synthesize the data from the tests
  • Create diagrams and wireframes for PRD’s
  • Generate reports from various data sources and fuse them into a custom report

Requirements:

  • 5+ years in consumer-facing web design and e-commerce solutions
  • 5+ years deep understanding of design, prototype, and research disciplines
  • 1+ years in enterprise SaaS preferred
  • Experience working with engineers and developers
  • Detailed oriented product design discipline
  • Strong written and presentation skills
  • Working knowledge of current web technologies (HTML 5, CSS, JS, AJAX, and Flex) as well as current mobile technologies (Android, iOS, etc)
  • A roll-up-the-sleeves attitude when it comes to design and UX
  • Experience working in an Agile environment is a plus
  • Masters Degree or Ph.D. preferred in the areas of HCI, Human Factors, Psychology, etc. 

About Us:

Tenfold is Austin’s fastest growing startup backed by funding from Andreessen Horowitz. Our platform connects company's phone systems with CRMs, ERPs, Marketing systems and other systems of record and provides users with a unified view of the data. Built for enterprises and high-growth companies, Tenfold's solution helps companies increase revenue and build better relationships with their customers by allowing them to measure, analyze and improve every aspect of the customer journey. Our software connects your existing phone system with any CRM or system of record. Tenfold optimizes the way companies sell, service & support their customers while enabling them to measurably improve the customer experience. Tenfold helps companies open customer relationships that will continue to grow and create value over time, while at the same time enabling them to retain these relationships by providing an exceptional customer experience. Tenfold’s enterprise clients are connecting their phone systems with an average of 9 different systems of record.

Highlights of our product’s capabilities include:

  • Click to dial
  • Automatic Call logging to CRM
  • Edit, Relate or create new records, leads, opportunities, cases or tickets
  • Send notification emails by @mentions
  • Call analytics and Gamification Call Activity
  • Email template integration
  • Assign follow-up tasks
  • Link to call recording in CRM
  • Leads slipping away notifications
  • Launch online video meetings
  • Social profile integration

The Perks & Benefits

  • Competitive salaries
  • Stock Options (become an owner in the company)
  • Incentive compensation based on successful attainment of measured goals
  • Employee medical and dental coverage
  • Short and long-term disability
  • Life and AD&D Insurance
  • Generous vacation time
  • 24/7 parking near UT Campus in Austin
  • Rapidly growing organization poised for growth and career development
  • A beautiful office space with lots of natural lighting
  • Exciting customer base and quality opportunities for advancement
  • Austin Hottest Startups Watchlist 
  • Austin A-List best businesses in Growth phase
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubSpotEmail
    • HubSpotLead Gen

Location

We are close to UT Campus with a couple of nearby restaurants like Pluckers, Fricano's Deli (great sandwiches), Friedmans BBQ, and Raku Sushi.
2222 Rio Grande Street, Austin, TX 78705

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Perks of working here

401(K)
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Dental
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Parking
Pet Friendly
Remote Work Program
Some Meals Provided
Unlimited PTO
Vision
Volunteering Opportunities
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