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VP, Design

| Austin

BigCommerce, named a "Best Place to Work" in Austin 2017, is looking for a VP of Design who is a thought leader to represent Design inside and outside of the company. This person will collaborate across the entirety of BigCommerce to create a seamless, user-centered product and marketing design culture that deliver on our brand promise.

As the VP, Design, you will be responsible for ensuring a high standard in UX and the look + feel across our brand, sales, marcomm, and product channels. You will have the opportunity to partner with leaders across all of our business functions to set a vision for world-class design in their areas. Your team of designers spanning visual storytelling, UX research & design, and UI design will support you in delivering high-value solutions to the tens-of-thousands of merchants on our platform.
What you’ll do:

Creative Leadership

  • Communicate design strategy and vision at all levels, balancing the guiding ‘north star’ with the need to be tactical and delivery-oriented.
  • Lead design execution to a high standard while aligning the design team to both functional and corporate strategies.
  • Ensure functional teams are constantly aligned to customer-focus via best practices, UX research, and appropriate solution validation.

Managerial Leadership

  • Manage, mentor, and grow a world-class team of designers.
  • Set the cultural and environmental tone for the design team to work effectively—including design team collaboration as well as cross-functional partnership.
  • Drive our competency framework and career progression to ensure development paths for team members.
  • Create management and success structure that enables each designer’s greatness at BigCommerce.
  • Proactively identify and resolve issues that may impair the team’s ability to meet its goals.
  • Create a framework to provide inspiration, coaching, educational, and development opportunities to designers.

Operational Leadership

  • Organize and extend teams to ensure design excellence and effectiveness across all areas of the business.
  • Establish a partner and team-oriented design culture.
  • Ensure a high-quality Design output, respecting business requirements, brand values, design excellence and deadlines.
      • Identify process improvement opportunities and implement relevant design processes to manage the supply of design resource.
      • Manage budgets and ensure schedules align to corporate-level commitments.
      • Partner closely with engineering, product, marketing, sales and others to find practical solutions to problems.

Who you are:

  • Bachelor’s or advanced degree in appropriate field, such as Design or HCI.
  • A demonstrated fluency in brand, visual, and user experience design.
  • 15+ years relevant design and UX experience with a solid understanding of design methods, tools and processes & 10+ years experience in design leadership or management function with a track record of hiring & developing high-performing design teams.
  • Experience and expertise in high-level product and marketing strategy.
  • Able to guide others through ambiguity, coach them to articulate a point of view and identify the path to a high-quality end result.
  • Sharp presentation skills, including executive presentations and public speaking at events, etc.
  • Objective and leveled facilitation skills, able to make tough decisions with others and effectively align teams to your rationale.
  • Willingness for occasional travel to your people that are located across all four of our offices.
Read Full Job Description

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • RubyLanguages
    • ScalaLanguages
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement


We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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