Ping Identity
Austin, TX

Customer Success Architect-West Region

| Austin

At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It should be one of your greatest competitive advantages.

We call this digital freedom. And it's not just something we provide our customers. It's something that drives our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

As a Customer Success Architect, you will be responsible for working with new and existing clients to ensure that they are successful with Ping solutions. As part of the company's Customer Success organization, you will work with our Professional Services and Technical Support Teams to ensure a client's journey from purchase to production is smooth and well managed. You will partner with the Customer Success Managers to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers.

This can be a field-based role. 

Job Functions:
  • Provide clients with technical architecture recommendations for Ping solutions based on their identity and security needs
  • Facilitate visibility into company's product roadmap to help educate and engage customers
  • Engage in the escalation and priority of support tickets created by clients in the program as needed
  • Provide product demonstrations of Ping technologies
  • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
  • Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process
  • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

Essential Qualifications:

  • Must have a minimum of 5 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
  • Strong verbal and written communication skills
  • Strong organizational skills
  • Experience with SFDC or equivalent CRM systems
  • Experience with Web Application Servers such as (JBoss, WebSphere, WebLogic or Tomcat)
  • Ability to manage proactive and reactive tasks effectively
  • Proven track record in managing relationships with large enterprise clients
  • Experience with Java and knowledge of web technologies is a must
  • Experience with Identity Management, Access Management or Federation
  • Must be able to travel up to 25% of time

Desired Qualifications:

  • Experience with Ping Identity solutions
  • Experience with Windows and Linux operating systems
  • General networking knowledge of protocols like HTTP/S, TCP/IP
  • General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
  • Bachelor's Degree in Computer Science or equivalent experience
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Where we are

13809 Research Boulevard, Austin, TX 78750

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • SalesforceCRM
    • MarketoLead Gen
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What are Ping Identity Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Jobs at Ping Identity
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Site Reliability Engineer

Ping Identity
Austin
2 days ago
+30
As a Ping Identity SRE, you will be involved in every facet of our On-Demand SaaS services and will be responsible for building, deploying, and maintaining the infrastructure of one of the largest identity platforms in the world. We follow a DevOps model: our teams are integrated with development teams, and running continuous deployments daily, and SREs are expected to provide input in the product's design, development, deployment, and operations. 

Sr. Technical Writer

Ping Identity
Austin
2 days ago
+30
At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear. We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises

Instructional Designer

Ping Identity
Austin
2 days ago
+30
At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear. We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises

Software Engineer Intern

Ping Identity
Austin
4 days ago
+30
At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear. We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises

Software Engineer Intern

Ping Identity
Austin
4 days ago
+30
At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear. We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises

Software Quality Engineer

Ping Identity
Austin
5 days ago
+30
As a Software Quality Engineer, you will be responsible for test plan creation, maintenance, review and execution. You will also be responsible for creating and maintaining automated functional and integration tests and test environments. In addition to working on the Quality Assurance team, you will interact with product managers, architects, developers as well as technical writers all throughout the product lifecycle - from concept to implementation - and act as the voice of the customer to maintain quality of the product suite.

GSI Alliances Manager

Ping Identity
Austin
5 days ago
+30
The Channel Sales team's mission is to build a world class Ping Partner Network. In order for us to accomplish this goal, we need a new team member with channel, sales and strategy experience. This is a channel sales role focused on GSI's in North America and collaborating with our GSI managers in other regions to ensure continuity globally. The individual will be responsible for working with our existing partners and in identifying, onboarding and continuously enabling new Ping partnerships, executing against the Ping channel strategy focused on winning net new customers for Ping, and expanding our technology footprint with existing customers through our channel partners program. Travel required.

Account Executive

Ping Identity
Austin
1 week ago
+30
The Account Executive is responsible for selling new licenses and professional services opportunities to new prospects. The Account Executive is also responsible managing existing customer relations; including renewals and additional licensing and services opportunities. Candidates must have an enterprise software or services sales background. Experience previously selling security software, identity and access management, or infrastructure technologies is preferred. The selected candidate will have successfully sold to large enterprises in their designated territory.

Product Manager

Ping Identity
Austin
1 week ago
+30
You will engage with both the public developer community and with the development teams of our customers and prospects to understand detailed use cases and drive requirements into the Ping Identity product development process. You will interact with key stakeholders inside and outside of the company, with a primary focus on the APIs, SDKs, integration, and developer tool aspects of Ping Identity's IDaaS product offering.

Regional Solutions Architect

Ping Identity
Austin
1 week ago
+30
A Solutions Architect will work with all accounts in an account territory to ensure our clients are successful with our technologies and help expand the usage within existing accounts. The individual will have technical responsibilities as well as account management and expansion objectives. Ideal candidates will have a strong technical capabilities combined with account management, business acumen, and good relationship-building skills.

Professional Services Directory Consultant

Ping Identity
Austin
1 week ago
+30
We are looking for an individual with a passion for designing and delivering project-based solutions for customers. The successful candidate will have deep experience in Identity Management concepts around data modeling, data security, data synchronization and have experience with large-scale, global identity solutions. They will have the ability to effectively design services engagements during the sales process as well as support customer-facing engagements. The Professional Services team is part of our Global Customer Success organization at Ping and delivers professional services for federated identity and access management solutions. This includes federation architecture consulting, installation, configuration assistance, and software connection solutions for Ping Identity products.

Regional Sales Director

Ping Identity
Austin
1 week ago
+30
The Sales Director is responsible for the leadership of a team of revenue generating Account Executives in an assigned geographic region. This leader will be assigned a revenue goal; responsible for closing business, customer success and go to market planning in the region. We are currently looking for high-energy, driven Sales Director with knowledge of technology and solid business-to-business sales management and account management experience. Ping Identity offers a fast-paced, innovative environment where you will be empowered to lead a team of motivated sellers. Our goal is to build an organization of smart, ambitious employees, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle.

Sr. Competitive Intelligence Analyst

Ping Identity
Austin
1 week ago
+30
The Sr. Competitive Intelligence Analyst is a technologist responsible for competitive analysis of Ping competitors in the Identity and Access Management market. In this role, you'll be responsible for technical competitive analysis from market research to detailed product feature comparisons. You'll document and present your findings to audiences spanning executive teams to support strategic planning, to field sales for competitive positioning. This role requires technical/software knowledge to obtain a deep understanding of our products, combined with the skills to effectively differentiate product capabilities and benefits across a range of use cases and customer segments. This candidate will work within the Product Marketing team and provides a fantastic opportunity to hone competitive intelligence skills in a fast growing, security software company.