Data Support Engineer

| Austin
Here at Opcity, we help real estate brokers, lenders and settlement service providers serve online customers. The number of home buyers/sellers who start their process online is growing much faster than the industry as a whole. Opcity makes the real estate experience better by instantly and seamlessly matching consumers to the best agent for them, and facilitates the buying and selling process by connecting and coordinating the vital services within the home buying/selling ecosystem. Through our proprietary matching algorithm and SMS live-transfer and mobile application distribution platform, Opcity is able to instantly connect the best agent with the highest probability of conversion to the right consumer at the right time. Opcity’s matching model is based on sixteen (16) years of agent historical performance, predictive analytics, and a learning model of iterative improvement. Opcity’s network of providers, technology platform and toolkit allow Opcity to be the primary concierge for the consumer during the home buying/selling experience. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up!
Description:
Data Support Engineers assist the development team by using their data and analytical skills to improve customer experience and product performance. Data Support Engineers triage and troubleshoot data inconsistencies across our products, perform manual data fixes, and consult with development stakeholders to build reporting and key metrics.

Job Duties / Responsibilities:

  • You will identify, report and act on issues that lead to customer dissatisfaction
  • You will support field teams by answering product questions and performing manual data fixes
  • You will consult with development stakeholders to build reporting and key metrics
  • You will collaborate with the development team to troubleshoot customer issues, find root causes, and generate solutions in a timely manner

Experience & Skill Requirements:

  • Strong proficiency in SQL
  • Exposure to programming tools such as Python, Ruby, C#, Java
  • Strong analytical and troubleshooting abilities
  • Experience reasoning about complex systems and technology platforms
  • Excellent oral and written communication skills

What We Like To See:

  • Prior experience working with product and engineering teams
  • Self-starter and high degree of motivation to go above and beyond the task at hand 
  • Excellent attention to detail and strong outcome-oriented mindset 
  • Comfort working in a fast-paced environment with multiple stakeholders

The Perks:

  • Onsite gym with showers and lockers
  • Free lunch provided daily
  • Located on private members only disc golf course
  • Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
  • Casual work environment, rewards, recognition and fun events
  • Competitive pay plus equity/stock in a fast-growing startup
  • Medical, Vision, Dental, Disability and Life Insurance plus Flexible and Dependent Care Spending Accounts
  • Investment in growing your career and providing you opportunity to have an immediate and massive impact on a growing company with a revolutionary business model

The position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, fax machines, copiers, and other office equipment. Diversity is important to us, therefore, Opcity is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Opcity will provide reasonable accommodations for otherwise qualified disabled individuals.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Opcity, 6800 Burleson Road , Austin, TX 78744
Opcity, 6800 Burleson Road , Austin, TX 78744

Insider's spotlight

Perks of working here

401(K)
Casual Dress
Company Equity
Company Outings
Conferences & Training
Daily Meals Provided
Dental Benefits
Fitness Subsidy
Game Room
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Parking
Some Meals Provided
Stocked Kitchen
Unlimited Vacation
Vision Benefits
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