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Software Sales Engineer

| Austin

About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for rock star work output and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with our headquarters in Santa Barbara, California and offices in London, Singapore, and Chengdu, China.

What You'll Do:

The mission of the Sales Engineer at LogicMonitor is to support the technical evaluation of LogicMonitor by proving value in the platform to our prospects in the pre-sales process. The Sales Engineer is looked at as a product expert within the sales organization. Sales Engineers have the critical function to train the entire sales organization, both as part of on boarding and regularly on the LogicMonitor product, to ensure the appropriate level of product and technical knowledge.
Here's a closer look at your duties in this key role: 

  • Perform Sales Engineer duties on trial calls as scheduled by Account Executives. Includes technically understanding prospect needs, technology skill level, and supporting Account Executives with requests to perform technical product demos and perform/assist trial set ups or expansion.
  • Trial optimization (proactively adding dashboards, creating sample reports, etc. for all trial prospects).
  • Lead technical/product training for new sales personnel on an ongoing basis.
  • Day-to-day product/technical support for trial prospects.
  • Demonstrates the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions.
  • Identifies all technical issues of assigned accounts to ensure complete customer satisfaction through all stages of the sales process.

What You'll Need:

  • Excellent written and verbal communication skills.
  • Strong listening skills are a must.
  • 5 years experience in Systems Administrator role or Sales Engineer role.
  • Able to articulate technology and product positioning to both business and technical users.
  • Able to establish and maintain strong relationships throughout the sales cycle.
  • Creativity is an asset you bring to your work proven out by your use of critical thinking to solve new problems.
  • Educated in technology, computer science. B.S. in technical degree preferred.
  • Experience in Linux and or Windows/Network administration and operations including the following technologies desired:
    • Virtualization (VMWare, Hyper-V, XenServer, etc…)
    • Storage (Netapp, EMC, Nimble, Dell Equallogic, etc…)
    • LoadBalancers (f5 bigIP, Netscaler, Barracuda, etc…)
    • WMI, PerfMon, JDBC, SNMP, SMTP, JMX
    • Webservers (IIS, Apache, Tomcat, etc…)
    • Active Directory
    • Database (SQL, MySQL, Oracle, etc…)
    • Scripting (groovy, powershell, Python, bash, etc...)

About You:

  • Strong Communicator - Ability to effectively interact as a team member with all levels of team and customers.
  • Avid Learner – Our product is always evolving and so your technical knowledge must be too!
  • Customer Focused - Dedicated to customer success. Are you motivated by solving tough technical problems?
  • Detail Oriented - Ability to perform repetitive detailed technical tests in a high-velocity, constantly busy and demanding environment.
  • Team Player - You are a great individual contributor but sales at LM are a team effort.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • AnsibleFrameworks
    • PuppetFrameworks
    • TerraformFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • ElasticSearchDatabases
    • TimeSeries DatabaseDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • GainSightEmail
    • MarketoLead Gen


Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.

An Insider's view of LogicMonitor

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Solutions Engineer

What does your typical day look like?

Logicmonitor is an exciting opportunity for me.  The product is solid with an outstanding support system.  Very excited to be working with some very talented individuals throughout Logicmonitor.  Cool part is that with all this I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line. New projects and the all-star teams around me make everyday a learning experience contributing to my growth.

Sarah Robinson

Customer Success, Team Lead

What is your vision for the company?

LogicMonitor has emerged as an absolute leader in its space for the mid-market. Leading the company's efforts in the enterprise space, my vision for the company is to continue to excel in serving our largest and most strategic customers while scaling out our capability to provide the type of customer experience those customers expect.

Steve Kahn

Director of Enterprise Sales

What makes someone successful on your team?

The Business Development program at LogicMonitor is rooted in career and professional development. There is a world-class sales bootcamp where our sales reps learn the best practices in solution selling. It's not uncommon for our entry-level sales reps to experience rapid promotions on their journey to become top-performing Account Executives.

Talia McCurtain

Manager, Business Development

What are LogicMonitor Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to the perks above we have: One-week "Unplug" Bonus. We’re so serious about you being recharged that we go above and beyond your regular paid vacations.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Amazing Healthcare Coverage. Professional Development Reimbursement. Fully Stocked Kitchens. Free Gym & Yoga. Healthy Mind Encouragement. Awesome Team, Awesome Culture

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