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Billing & Collections Associate

| Austin

WHAT IS COOL ABOUT THIS JOB


Our Billing & Collections Associate is a key contact point with our customers, using problem solving and customer service skills to respond to billing and collections questions. This role is housed within our Accounting & Order-to-Cash Department and offers the possibility of mobility within the company. Prior billing experience is not required but is strongly preferred. We are looking for someone who is hungry to learn and make an impact from day one.

THE DAY TO DAY

  • Providing weekend coverage for the O2C team with a Friday through Tuesday schedule
  • Following multi-step processes to resolve billing and collections issues, owning the process from start to finish to ensure accurate execution of customer account activities (credits, debits, refunds, cancellations, etc.)
  • Working closely with the technical support team and other teams to quickly and efficiently solve customer billing and collections needs while meeting SLA and customer satisfaction goals
  • Regular collaboration with other O2C team members, as well as Accounting and R&D teams on resolving issues
  • Balancing customer requests with a desire to do the right thing for both the customer and WP Engine
  • Clearly and thoroughly communicating with customers via email and chat to diagnose, explain, and correct complex billing issues
  • Understanding key company metrics and seeking out long-term solutions to trending requests that improve the customer experience and WP Engine's processes
  • Being thoroughly familiar with Aging Reports and comfortable addressing both small value and very high value, VIP customers to arrange for timely payments in accordance with WP Engine's Collections Process.

YOUR EXPERTISE AND PASSION

  • Billing experience preferred
  • Effective and articulate verbal and written communication skills
  • Ability to multi-task and thrive in a fast-paced work environment
  • Constant learner
  • Ambitious and forward-thinking
  • Self-activating
  • Problem solver
  • Proficient with technology

THE PERKS & BENEFITS

  • Compensation (We offer market competitive salaries)
  • Stock Options (Every employee is an owner in the company)
  • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
  • 401(k) (Make the most of retirement)
  • Life and Disability Insurance (100% Paid Life, STD, LTD and AD&D)
  • Generous Vacation Time (Who doesn't like time off)
  • Transportation (Downtown parking or commuter reimbursement)
  • Lunch provided
  • Gym membership discount
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Constant ContactEmail
    • SendGridEmail
    • MarketoLead Gen

Location

WP Engine is on the corner of 5th and Lavaca, blocks away from the Colorado River and Congress Avenue.

What are WP Engine Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

100% Employee Paid Medical, Dental, and Vision. Lunch provided Monday - Thursday. Equity - Every employee is an owner in the company. Paid downtown parking.

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