Financial Systems Implementation Analyst (Financial Edge)

| Austin

About Blackbaud:

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

About the Role:

The Implementation Analyst, Staff works closely with the portfolio and technical teams, is a major contributor to the requirements specification deliverable, and writes the business and functional requirements. This person understands the I&A business and ensures that there is integration between business and technology. The Implementation Analyst, Staff understands configuration and/or business workflow processes, analyzes the requirements, and utilizes with problem-solving and conflict resolution skills to help identify, communicate and resolve issues.

  • May perform feasibility analysis, scope projects, and work with the project management team to prioritizes deliverables, and identify product requirements and dependencies.
  • Creates detailed Business Requirement Document (BRD) or Business Process documentation (as applicable) and translates it into functional specifications.
  • Provides analytic support by coordinating data extraction from various databases and data interpretation.
  • Partners with development and analytic teams to provide reporting on software solutions.
  • Participates in User Acceptance Testing (UAT) and Functionality Testing.
  • Configures the software solution to meet the customer’s business process requirements as defined in the BRD or Business Process documentation.
  • Sets appropriate expectations with the customer as it relates to project scope, timeline, and budget.
  • Identifies and presents Change Orders to the customer when the customer’s requirements and/or budgeted project hours fall outside of the project scope.

Specific responsibilities will be:

  • Defines the information that must be gathered for problem solving.        
  • Looks beyond obvious solutions, and attempts to identify underlying or hidden problems or trends.
  • Seeks to identify and offer solutions to problems that affect other groups.            
  • Asks critical, insightful questions, and probes for information that facilitates problem solving.      
  • Evaluates the risks, benefits, and opportunities of various solutions.        
  • Understands customers, proactively gathering information to learn about their needs and expectations.
  • Responsive to information that identifies a customer opportunity or change in customer needs.
  • Helps to identify issues of scalability and interaction when evaluating existing systems or developing new ones.    
  • Demonstrates commitment to ongoing improvement, achieves success by collaborating on cross-functional changes that impact others, and a commitment to data based decisions.
  • Designs, manages, controls, refines, and simplifies standard systems and processes, and consults with a Sr Implementation analyst when they involve major functions or business units
  • Demonstrates initiative and the ability to find information or solutions needed for assignments and/or projects.             
  • Challenges self and others to push the status-quo.           
  • Demonstrates willingness to think outside the given parameters to see if there is a better, more effective way               
  • Attempts through analysis to generate new, innovative ideas that optimize service delivery
  • Communicates ideas and information in a form well matched to and well received by the audience.
  • Helps provide support and cross training, as needed, for Associates
  • Manages customer expectations throughout implementation process
  • Seeks opportunities to expand knowledge of other Blackbaud solutions

Desired Qualifications

  • 4+ years of experience in field
  • Excellent written and verbal communication
  • Strong customer service and interpersonal skills
  • Detail oriented
  • Ability to manage time and tasks efficiently
  • Basic problem solving and conflict resolution
  • Positive attitude centered on achieving high client satisfaction, both internal and external
  • Experience with Blackbaud’s Financial Edge product is nice to have
  • Accounting knowledge is preferred but not required
  • Ability to travel up to 25%.

Why you’ll want to come work here: 

  • Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
  • Gift matching, volunteer for vacation program, and endless community involvement opportunities
  • Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
  • Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter and Facebook.  

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM

Location

Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Associate Account Executive

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

How has your career grown since starting at the company?

In just over 3 years, I went from an associate account executive to a sales team lead and was then given the opportunity to completely re-imagine the inside sales team here in Austin. We are growing very fast, and one of our team’s fundamental purposes is to support this growth by generating top-notch sales talent that can be promoted.

Stephen Bach

Inside Sales Manager

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace through cultural awareness and competency training programs, as well as Affinity group representation.

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays

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