HomeAway, Inc., an Expedia brand based in Austin, Texas, is the world's leading online marketplace for the vacation rental industry, with sites representing over 1.2 million paid listings of vacation rental homes in 190 countries. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. The HomeAway portfolio includes the leading vacation rental websites HomeAway.com, VRBO.com and VacationRentals.com in the United States; HomeAway.co.uk and OwnersDirect.co.uk in the United Kingdom; HomeAway.de in Germany; Abritel.fr and Homelidays.com in France; HomeAway.es and Toprural.es in Spain; AlugueTemporada.com.br in Brazil; HomeAway.com.au and Stayz.com.au in Australia; and Bookabach.co.nz in New Zealand. Asia Pacific short-term rental site, travelmob.com, is also owned by HomeAway.HomeAway also operates BedandBreakfast.com, the most comprehensive global site for finding bed-and-breakfast properties, providing travelers with another source for unique lodging alternatives to chain hotels.

As a Fraud Analyst at HomeAway, you will be making a direct impact on the business and be able to monitor and track your own contributions through our key performance metrics. Our Global Risk Management team works alongside our Trust and Security team, providing a variety of analytical services, reporting and support to the front-line risk management operations. In this role, you will partner with other members of our Risk Management and Analytics team to analyze and respond to fraud attempts, including fraudulent purchases and account takeovers and manage the impact to our customers and business. This role will analyze complex, large data sets, identify patterns, trends and implement new strategies to combat each unique fraud attack vector using best-in-class technical solutions.

Job responsibilities

Analyze and respond to fraud threats; lessen the time to identify emerging threats through the use of analytics and fraud profiling

Responsible for identifying rule opportunities with an eye toward continuously improving the existing rules set within the globally implemented risk engine while monitoring performance

Monitor queued transactions pending manual review for the Trust and Security team to ensure rule performance meets expectations; report results

Coordinate with regional leadership for queued transaction processing. Work day to day with Trust and Security Agents to optimize manually reviewed transactions 

Be familiar with global and local metrics and reports that proactively identify emerging fraud and risk threats as well as keep management informed of trends and performance

Remain current on new technology, emerging fraud & risk trends, external tools, data providers and industry best practices as they relate to fraud prevention and risk mitigation

Contribute to reports for Executive Management and other key stakeholders

Contribute to innovative ideas; provide thought leadership to greater Risk Management team

Provide ongoing analysis and insight into fraud trends targeting HomeAway customers

Job requirements

Required to have a proven track record using best in class risk management systems, i.e. device fingerprinting, rule-based risk engines and behavioral analytics.

Demonstrated at least 3+ years’ experience in fraud and risk management, knowledge of e-Commerce and credit card fraud; using industry standard systems to create and modify business rules and policies.

Experience creating, publishing and maintaining reports using analytics platform, i.e. Tableau

A good understanding of common and creative techniques used by fraudsters to exploit financial systems/payment systems and e-commerce processes.

Demonstrated intermediate level Excel skills. Including the ability to quickly generate pivot tables, charts coupled with business analysis and formulated recommendations based on the data. 

Demonstrated intermediate level SQL or similar query language experience.

Strong problem solving skills in all areas of risk management using complex tools and technology systems.

Enthusiastic about working in fast-paced environment with ever-changing demands.

High level of professionalism, energy, passion for fighting fraud, and sense of urgency to “make things happen”.

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Why work with us
Founded by Brian Sharples and Carl Shepherd in February 2005, the idea behind HomeAway was to revolutionize the historically-fragmented vacation rental industry and establish the company as the clear market leader. The entrepreneurial spirit of the pioneers who created the very first vacation rental sites, many of which are now part of the HomeAway portfolio, fueled the early growth of the business and set the tone for the company culture that exists today. At HomeAway we work as a team, we work hard and we're competitive, but we always make time to celebrate our successes. From peer-nominated awards for those who have exceeded expectations with a free vacation, to company parties that celebrate holidays and achievements, we strive to maintain a culture where everyone's content and proud to call HomeAway their "home away from home!"
The HomeAway World Headquarters is located in downtown Austin, Texas. Employees love the proximity to restaurants, bars and retail — especially to the unofficial company cafeteria, the Whole Foods Market flagship store. The office space is also situated off of Lady Bird Lake, which has a fantastic hike and bike trail. HomeAway's four-story, 86,000-square-foot, mixed-use building was awarded Gold-level LEED certification in April 2010 for its use of eco-friendly materials. The design is vacation-themed and features a giant replica of the birdhouse from the HomeAway logo.
Perks & Benefits
Target Annual Bonus
Employee Stock Purchase Plan
4 Weeks' Vacation
Free drinks and snacks
Game room
Workout room/area, onsite showers and lockers, and bike lockers
Great medical, dental and vision plans

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