Customer Success Intern

| Austin

We are working to pioneer big change in our industry, and we need people that enjoy venturing into uncharted territory and blazing a trail with innovative solutions. If you’re looking to work alongside and learn from the best and the brightest in the industry this summer, gain experience at one of Austin’s best places to work three years in a row, make a tangible impact on a start-up tech company’s success, check out our Customer Success Internship program for the summer of 2019! 

JOB TITLE: CUSTOMER SUCCESS INTERN

About Us:

ScaleFactor is a high-growth organization bringing a new-age, tech-driven approach to the accounting and finance arenas of both start-up and scaling companies. Our dedicated team of experts are passionate about combining innovative digital tools with financial expertise to bring a fresh approach to accounting and finance. Through a combination of technology, finance and accounting experts, ScaleFactor is revolutionizing the way companies operate.

About You:

  • Your goal is to better understand the customers, help solve their problems, accelerate their growth and return insights to the business that contribute to customer service experience improvements at scale

  • You are social by nature and are willing to voice your opinion or provide suggestions, but also comfortable with spending a day dissecting spreadsheets or researching

  • You see yourself as a problem solver and a leader in the workplace and in your personal life

  • You are a person who is passionate about bettering themselves professionally and personally while contributing to the greater good of your company

Responsibilities:

  • Help our customer success team improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to our solutions team, and throughout their time at ScaleFactor
  • Schedule and help facilitate meetings between team members and customers meetings to determine and understand customer’s needs and map to ScaleFactor’s software offerings
  • Learn to articulate themes from customer accounting and finance infrastructure and systems data
  • Assist as liaison to communicate feedback internally with Product, Engineering and other cross-functional teams to enhance ongoing product development efforts
  • Develop new methods of contacting and messaging customers to increase accurate client information
  • Assistance with administrative tasks as needed
  • Have fun while do real and meaningful work!

Qualifications:

  • Interest in developing your future career building and cultivating customer relationships
  • Excellent communication skills (written & verbal) with prior experience leading customer interviews
  • Accounting knowledge
  • Student or recent graduate in relevant field
  • Demonstrated drive to increase efficiency and resolve problems in a quality focused manner
  • Excellent ability to multi-task and prioritize workload
  • Highly flexible and organized with strong attention to detail
  • Ability to learn and apply new technologies quickly

Bonus Points:

  • Experience with SaaS Customer Success Software such as Gainsight, ChurnZero or Client Success. 
  • Experience with SalesForce software.
  • Experience with accounting tools such as Xero, QBO, Bill.com, Gusto, Abacus, Expensify
  • Accounting education or related work experience
  • Customer consulting experience
  • Strong interest in joining a startup or small business after graduation
  • Participate in sports, clubs, etc.

Perks:

  • Intern at one of Austin’s Best Places to Work three years in a row from 2017-2019
  • Enjoy our amazing culture, dynamic office, and work alongside the best and brightest in the industry
  • Cold brew and craft beer on tap
  • Work in a historic office space in vibrant East Austin
  • Enjoy a relaxed, fun, pet friendly office environment
  • Opportunity to work with C-Level Executives & Entrepreneurs daily
  • Company events (BBQs, Bar Crawls, Holiday Parties)

Join us!

  • Submit your resume with an optional cover letter to describe what makes you unique and a great match for this exciting accounting internship opportunity with ScaleFactor
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • DriftCRM
    • HubSpotEmail
    • Google SuiteEmail
    • Outreach.ioEmail
    • SalesforceEmail

Location

ScaleFactor is located in the up and coming East Austin neighborhood, filled with new & classic restaurants, trendy bars, & friendly neighbors.

An Insider's view of ScaleFactor

What’s the vibe like in the office?

We have a vibe unlike any office or business I have worked at. Our office is less about a location (although, we have a great space) and more about combining the variations in background and taste that everyone brings to the table. It’s so fun to watch us all grow and mesh together to create the “ScaleFactor vibe” knowing we all have a part in it.

Morgan

EA to the CEO

How do you collaborate with other teams in the company?

ScaleFactor is fast paced with lots of moving parts, so collaboration with other teams is key to keeping everyone on the same page. From understanding feature priorities from sales, working with marketing on product launches, to training and support for other internal teams, every team works together to keep us headed in the right direction.

Peter

Lead Sr Software Developer

How has your career grown since starting at the company?

Being one of the first employees, I can honestly say I’ve had a fun and unique experience. Since joining ScaleFactor, my career has skyrocketed! From working one on one with entrepreneurs to world class venture capitalists, I've developed an extensive catalog of experiences to draw from that have helped to prepare me for my career moving forward.

Zach

Controller

What are ScaleFactor Perks + Benefits

ScaleFactor Benefits Overview

Technology is nothing without the people behind it. It takes a team to build something great. Together, we work hard, learn from one another and celebrate our wins. We offer competitive salary based on experience. Health, dental, and vision benefits package. Unlimited vacation, flexible hours and optional work offsite days. We offer stock options for all our full time employees. Unlimited cold brew coffee, snacks, catered Friday lunch, and meals on work late days. We also welcome dogs and cats in our pet friendly offices located in hip East Austin!

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
ScaleFactor provides unlimited snacks, coffee, cold brews and drinks.
Some Meals Provided
ScaleFactor provides weekly catered meals on Fridays.
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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