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User Reasearch Intern

| Austin

About HomeAway:

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands. 

HomeAway is looking for an intern to work alongside our User Research team during the summer of 2018. These internships are a unique opportunity for someone pursuing a degree in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or equivalent), who wishes to gain hands-on experience in a fast-paced environment. 

You will have the opportunity to work with a small and collaborative team, and will be paired with one of our senior user researchers who will act as your mentor throughout the program. You’ll have the ability to see the impact of your work on the product, and learn how research is done in industry.

During the course of the internship, the UX research intern will has experience with a variety of research methods such as usability studies (in-lab, comparative, iterative, prototype, remote), card sorting, interviews and surveys.

The ideal candidate will have a strong grasp of user research principles, with a passion for collecting customer feedback that informs design and business decisions. This position requires a high degree of self-motivation, excellent organizational skills, and the ability to multitask. Strong written and verbal communication skills are a must.

What you’ll do:

  • Responsibilities:
    • Assisting UX researchers in designing, conducting and analyzing results from a variety of research studies including usability lab studies, remote research, field studies and survey design.
    • Work closely with cross-functional product teams to identify research topics, gather stakeholder requirements, and communicate actionable results.
    • Contribute towards experimental design and conduct research employing a variety of quantitative and qualitative methods.
    • Communicate results and illustrate suggestions in compelling and creative ways, understandable by a cross-functional and cross-cultural audience.

Who you are:

  • Requirements:
    • Working towards an advanced degree (MS or Ph.D.) in Human-Computer Interaction (HCI), Human Factors or Ergonomics, Cognitive/Experimental/Behavioral Psychology, or other related field.
    • Coursework in usability testing, interview facilitation, heuristic analysis, task analysis and other HCI research methods needed; hands-on project work with related research preferred (can include class projects).
    • Coursework in experimental design and statistics preferred.
    • Strong communication skills and detail orientation needed. Comfortable working in a fast paced professional research setting.
    • Curiosity about how things work and a passion for research that helps improve user experiences

Benefits & Perks:

  • Competitive compensation
  • 401k Plan
  • Frequent company update talks with our leadership team
  • Discounted rail and bus passes
  • Free drinks and snacks
  • Electric adjustable stand up desk
  • Casual dress code

This role is part of HomeAway University which starts June 3rd, 2019 and lasts for 11 weeks. Learn more about our HomeAway University training program here: https://www.homeaway.com/careers/university

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

HomeAway has six offices in the Austin area with a 16-story global headquarters under construction at the Domain set to open in 2019.

An Insider's view of HomeAway

What’s the vibe like in the office?

Some of us have been working together for 5+ years and have been there for each other during engagements, births, divorces…you name it. They have truly been my second family and my coworkers are the best part of coming to the office every day.

Amanda

Director, B&B Sales and Supply

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Advertising Account Executive

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.

Sharon

Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.

Marisela

Director, Global Talent Acquisition

What projects are you most excited about?

I'm on a team that's investigating the integration of react-native into our existing mobile app and my focus is primarily on bridging our existing native analytics packages into the react-native side of things. This allows us to adapt and improve based on what customers do while using our product,

Andrew

Software UI Engineer

What are HomeAway Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
HomeAway offers up to 20 weeks of paid parental leave (yes, dads, too!) for eligible new parents with at least 1 year of service.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
9 paid holidays + 2 floating holidays you can take any time during the year.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We were recognized by the Austin American-Statesman for having the most generous parental leave in Austin!

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