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Part-Time Spanish Regional Community Moderator, Contract (Remote)

Spredfast + Lithium is seeking Regional Community Moderator to support our customer's global social care initiatives in Spanish. Moderators will serve as the reactive voice of a large brand on social, monitoring and engaging with community members in Spanish to provide a consistent and positive brand experience online. Moderators will maintain a pulse of their online communities' needs and feedback, reporting on customer insights through qualitative and quantitative analysis.

Candidates must be fluent in English and Spanish, and must be well nuanced in the culture, language and trends for the respective country. The position is remote but preferred candidate locations are noted below. Regional community moderators will work anywhere from 6-15 hours a week depending on the language and level of activity. The moderation work needs to be performed during the peak times for their country of focus and hours are typically split evenly across the day to ensure even daily coverage.

Ideal candidates will not only have a deep understanding of social networks, technology, and trends in the region, but will be confident, creative, and effective in engaging a social audience. They will be master multitaskers, communicators, and constantly strive for flawless execution. They will take ownership in their projects and communities while also working collaboratively with a global team to develop social response strategies that meet and exceed our customers' business objectives. 

If you are interested in applying, please submit which language and country of focus you are applying for in your cover letter and resume.

The following languages and country assignments are available:

  1. Spanish – Mexico (preferred location: Austin)

What you'll be doing:

  • Monitor and manage customers' brands across all major social networks and actively mine social conversations for relevant information and opportunities to engage
  • Answer social inquiries competently and efficiently to educate, inform, and engage our audience
  • Ability to empathize with the community you are managing and balance customer realities, coordinating with internal teams as needed to resolve sensitive issues and provide great brand experiences in short amounts of time
  • At times, manage high levels of inbound conversations, constantly identifying workflow best practices and efficiencies that scale

What you'll need to be successful:

  • Previous community moderation, transcreation, customer service and/or social media management experience is preferred, ideally 1-3 years 
  • Strong familiarity with key social platforms including Facebook, Twitter, and Instagram
  • This role is ideal for someone that demonstrates passion for social business and wants to gain valuable experience in the social and digital marketing space
  • Ability to rapidly assess, analyze, and escalate sensitive issues to their team for resolution 
  • Demonstrates initiative and independence, is consistent and dependable; is also flexible and willing to go the extra mile to help a teammate, customer, or community member
  • Excellent project management and organization skills; ability to manage multiple projects and prioritize based on fluctuating customer needs 
  • Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice
  • Occasional evening and weekend coverage may be required
  • Flexibility in schedule is required and additional moderation hours may be requested

Why you should join our team:

  • An incredible work environment – fun, casual, and fast-paced.
  • Health, dental, vision, disability, and 401K benefits.
  • Flexible paid time off.
  • Unlimited snacks and drinks.
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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • HTMLLanguages
      • CSSLanguages
      • ReactLibraries
      • AngularJSFrameworks
      • MySQLDatabases

    Location

    Our office is near plenty of places to grab a bite to eat or a cup of coffee to get you through the afternoon.

    An Insider's view of Spredfast + Lithium

    What are some social events your company does?

    Lithium strives to create a spirit of teamwork with events such as the Master Mixologist contest, family trick-or-treating, ranch picnics, Top Golf, and various opportunities to Give Back to our community through donations to Salvation Army Angel Tree and Austin Cup Bowl-A-Thon.

    Tori

    Office Manager

    What are Spredfast + Lithium Perks + Benefits

    Health Insurance & Wellness Benefits
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K)
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Company Outings
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences

    Additional Perks + Benefits

    We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have some of that too!

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