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1:Many Customer Success Manager

| Austin

The Customer Success Manager is responsible for customer retention and satisfaction, building and managing business relationships between SailPoint and assigned customer accounts.    This role serves as a customer advocate for many accounts by helping our customers achieve success through the use of SailPoint’s product and services.  This role is all about customer satisfaction and is not a quota carrying sales position.

 

The SailPoint Customer Success Team is looking for a 1:Many CSM who is energetic about having successful and happy customers.  SailPoint has a tremendous track record of being customer focused and maintains world-class satisfaction rates.

Description:
 

  • Manage the business relationship between SailPoint and assigned customer accounts; responsible for overall customer retention and satisfaction
  • Maintain high renewal levels
  • Provide coaching and advice to customers on the use of SailPoint’s solutions for identity management including recommendations of how SailPoint solutions solves those problems and proactively share best practices
  • Develop customer advocates who can provide references, use cases, and speak positively on SailPoint’s behalf
  • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the customers’ ongoing use and/or satisfaction with SailPoint’s products and services
  • Provide updates on customers’ performance to SailPoint Senior Management.  Provide regular status updates to account teams and Sales Managers
  • Identify new opportunities for expanding SailPoint product/service usage to maximize customer success and SailPoint revenue growth

Requirements:
 

  • Bachelor’s degree or equivalent work experience
  • 1-3 years of professional experience preferred
  • Strong customer facing skills (executive presence, writing skills, phone skills).  Demonstrates a highly professional demeanor
  • Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
  • Ability to set and communicate expectations; skill in mediating and resolving problems
  • Must be highly organized and able to prioritize and process a number of tasks concurrently
  • Ability to build lasting relationships based on trust
  • Takes ownership of customer issues and drives to resolution
  • Self-motivated, strong work ethic, creative, customer-centric personality

Travel:
                          

  • Estimated <10%

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

11305 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Game Room
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
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