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Account Manager

| Austin
For more information and to apply, please email [email protected]
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About Gembah

Gembah’s mission is to empower businesses to make any product, anywhere in the world with confidence. We are building a cloud-based platform and global network of experts to help manage our customer needs. We routinely help our customers from design to delivery. With a combined 30 years of manufacturing and supply chain expertise, we have delivered on our objectives with the world's leading Product Suppliers and Fulfillment by Amazon (FBA) companies.

 

We are looking for a highly motivated team member that is high achieving, consistent, capable, and has a can-do positive attitude. This individual will have an opportunity to be in a key Customer Facing role in an industry changing company.

 

Job Overview

As a Gembah Account Manager, you will be the face of the company to our customers. To be successful in this role, you should have a successful track record of retaining and managing B2B Technology Enabled Services SMBs. You will use your communication and organizational skills to cultivate strong relationships with customers on a consistent basis.

 

Your Role

  • Manage a portfolio of customer accounts and successfully retain business

  • Manage all aspects of the customer lifecycle

  • Identify customer goals and proactively address them throughout the customer lifecycle

  • Build customer trust and deliver high quality customer service

  • Work collaboratively with our overseas, product, marketing and sales teams

  • Communicate customer needs to product management succinctly

  • Bring innovative ideas and constantly experiment

 

Character Traits

  • Extreme Attention to Detail

  • Dedicated

  • Driven

  • Capable

  • Consistent

  • Consultative

  • Hard working

  • Loyal

  • Responsible

 

Compensation

  • Annual Salary

 

Requirements

  • Bachelor’s degree in business or related field.

  • Experience with B2B Account Management

  • Excellent written and verbal communication skills

  • Dedication to providing great customer service

  • Strong Excel and Powerpoint skills

  • Bilingual is a plus

  • Customer success management experience from onboarding customers through adoption, retention and account growth

  • Familiar with applications like Trello, Slack, and Microsoft Office

 

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For more information and to apply, please email [email protected]
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