Oh Snap!
This job is no longer active - but you can still view the details below.

Associate Technical Support Engineer

| Austin

The Associate Technical Support Engineer role is entry level technically and is responsible for ensuring that our customers are communicated with, our internal staff members are followed up on, and dealing with the bulk of our straightforward technical questions. Here's where you'd be able to make a difference:

  • Monitor requests through multiple channels including cases and phone, provide support and respond to queries from our customers in an accurate and timely manner
  • Escalate problems to the correct teams where appropriate
  • Resolving simple requests without needing to escalate
  • Identifying documentation requirements in our knowledge base
  • Maintaining our high standards for customer communication and response times
  • Engaging in training opportunities on our products and key technical areas

We need a customer focused individual with an enthusiasm for technology and social media and who loves engaging with people. We're looking for someone who gets a kick out of helping their colleagues as well as solving problems for customers. There'll be plenty of opportunities to learn about our products and develop your career in a technical or customer-centric direction.

This position has working hours in the evenings 2-10 pm currently as part of a global operation, so please be aware of this prior to applying.

As part of a global 24/7 support team, occasional rotation within an on-call system for specific weeks or weekends may be required, so please be aware of this prior to applying.

Requirements

  • Some experience in customer and/or technical support roles
  • Demonstrable interest in software and technology
  • Ability to understand and troubleshoot basic technical issues
  • Excellent written and spoken communication skills
  • Able to communicate effectively between teams and individuals of varying technical expertise
  • An overall desire to grow a career in a technical support role
  • Able to multi-task effectively while working on customer issues
  • Willingness to travel occasionally when the need arises (

Education (Preferred, not Required)

  • Bachelor's Degree in Computer Science, Information Technology or related field Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert

Why you should join our team

We have a technical bootcamp in which you'll learn how to work with our products, focus your attention on the right things that our customers need and understand how to empathetically work with our customers. Our motivation is to truly make a difference on each case by responding quickly and with high quality.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

More Jobs at Khoros17 open jobs
All Jobs
Finance
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Sales
Internships
new
Austin
Internships
new
Austin
Internships
new
Austin
Marketing
new
Austin
Internships
new
Austin
Internships
new
Austin
Finance
new
Austin
Developer
new
Austin
Developer
new
Austin
Finance
new
Austin
HR
new
Austin