Call Center Representative - Spanish Bilingual
Opcity helps real estate brokers, lenders and settlement service providers serve online customers. The number of home buyers/sellers who start their process online is growing much faster than the industry as a whole. Opcity makes the real estate experience better by instantly and seamlessly matching consumers to the best agent for them, and facilitates the buying and selling process by connecting and coordinating the vital services within the home buying/selling ecosystem. Through its proprietary matching algorithm and SMS/Mobile live-transfer distribution platform, Opcity is able to instantly connect the best agent with the highest probability of conversion to the right consumer at the right time. Opcity’s matching model is based on eighteen (18) years of agent historical performance, predictive analytics, and a learning model of iterative improvement. Opcity’s network of providers, technology platform, and toolkit allow Opcity to be the primary concierge for the consumer during the home buying/selling experience.
Opcity is currently seeking full- time Spanish Bilingual, highly motivated call center representative to join our team. In this role you will be the concierge, helping potential home buyers through the beginning stages of the home buying and/or selling process. Do you have customer service or outbound sales experience? Awesome, but certainly not necessary. To land this role, you do have to have some experience with helping people! This does not necessarily have to be traditional customer service: just make sure it is apparent for us to see where you gained that experience somewhere within your resume. Top performers also possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast paced, high energy environment.
As a call center representative, a day in the life might include:
- Be the middle person between potential home buyers, lenders, and mortgage brokers to help make the home buying process more seamless by providing exceptional customer service
- Make 150 outbound calls to identify potential home buyers’ needs and respond by providing superior service and resolution.
- Represent Opcity in a professional manner by utilizing exceptional communication skills over the phone and via email and text message
- Work well independently as well inside a motivational team environment
This job may be right for you if:
- You aren’t opposed to being on the phone, a lot!
- You are fully Bilingual in Spanish and English
- You are self-motivated and competitive
- You have schedule flexibility as shifts require weekend hours
- You are detail oriented and can stay focused
- Looking for a role that is 7 am - 4 pm with flexable weekends
What we like to see & how we measure success:
- You enjoy talking to people and they generally like talking to you.
- You will help us provide national coverage therefore, punctuality and excellent attendance is required.
- You have a desire to learn and are coachable.
- You love to be around fun and energetic people.
- You prefer to work at a fast pace.
- You come to work prepared to win with an optimistic attitude.
- You’re organized, independent, resourceful, and diligent.
- You are a confident communicator.
- You’re proficient and tech savvy.
- You feel comfortable reading from a script
Here’s what we offer:
- Working alongside a highly- motivated team with a proven track record of success that also has a lot of FUN!
- Casual dress environment
- Rewards, recognition, and fun events!
- Competitive pay, UNCAPPED COMMISSION!
- Medical, Vision, Dental, Disability and Life Insurance plus Flexible and Dependent Care Spending Accounts also 401k.
- Investment in growing your career and providing you opportunity to have an immediate and massive impact on a growing company with a revolutionary business model
- Onsite gyms with showers and lockers
- Free lunch provided 7 days a week
- Located on private members only disc golf course
The position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, fax machines, copiers, and other office equipment.
Diversity is important to us, therefore, Opcity is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Opcity will provide reasonable accommodations for otherwise qualified disabled individuals.
Read Full Job Description