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Client Onboarding Analyst

| Austin
The Onboarding Team is at the core of RigUp’s business model. Our team leads the charge by building long-lasting, mutually beneficial relationships with clients and internal stakeholders to create a better client on-boarding experience. If you have compassion for client success, a roll-up your sleeves and get things done attitude, paired with a drive for data accuracy, this could be the opportunity for you! We’re a team of high-achieving, low ego, detail-oriented problem solvers who come to work every day looking to make a difference in our client’s lives. 

What You'll Be Working On

  • Conduct a smooth client onboarding and help RigUp users of varied skill levels become successful users fully leveraging our platform
  • Work collaboratively with Sales and Account Managers to provide clients with an industry leading onboarding experience
  • Mitigate risk by communicating clearly and quickly escalating internally
  • Gather product/process feedback from clients to take back to the Product team for new features and capabilities
  • Create and manage documentation materials for internal stakeholders and clients (onboarding documentation, videos, user training, etc)

What We're Looking For

  • 1+ years experience in a client-facing implementation/onboarding role
  • 1+ years customer support background experience
  • Highly driven individual with an execution focus and a strong sense of urgency and a belief in RigUp's mission
  • Adaptable with the ability to pick up new technologies, assess situations quickly, and look for smarter, better ways to achieve goals
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Process-oriented
  • Experience using a CRM platform, Microsoft Office/Google apps 

Nice To Have Skills

  • Oil & Gas experience
  • Previous experience with a high growth tech company
  • Project management experience
  • Use of project management tools
  • Process management experience

Benefits

  • Full health, dental, and vision coverage
  • Unlimited PTO and work flexibility
  • 401(k) with 4% match
  • 75% tuition reimbursement on continuing education
  • $2,000 annual vacation stipend starting on your 3rd anniversary
  • Catered breakfast, daily lunch stipend, and a fully stocked kitchen
  • Regular off-site activities, happy hours, and intramural sports leagues
  • Office in the heart of downtown Austin

RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $123.8 Million in funding to support our mission to change the way work is done in the oilfield.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

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Location

RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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