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Client Onboarding Specialist

| Austin

HotSchedules Client Onboarding Specialist  


Job Overview  


New and existing HotSchedules customers rely on the Client Onboarding team to receive access and training on their purchased products, as well as consultancy on best practices based on the cumulative industry experience of the team.


The HotSchedules Client Onboarding Specialist is responsible for managing the deployment of a variety of HotSchedules products for new and existing clients. During this time, the Specialist will gain sufficient insight into a client’s operations and subsequently advise them on how to best utilize the HotSchedules products to drive operational efficiency on behalf of the customer. This position requires an individual to independently manage a customer’s implementation project to completion, while ALWAYS providing superior service and hospitality.  


This role is critical to the early engagement, happiness and longevity of our customers and serves as a single point of contact and consultancy as our customers begin their journey with HotSchedules.  


Job Responsibilities  

  • Gather requirements from both the sales organization and the customer in order to build an implementation plan that suits the customer’s desired goals and adequately solve the operational challenges which led them to purchase HotSchedules.  
  • Manage the successful configuration and integration of a customer’s software purchases, ensuring that the setup allows the customer to utilize the tools in conjunction with their existing operational infrastructure.  
  • Provide customer-facing training on all purchased products  
  • Host virtual training sessions and phone calls  
  • Occasional travel to host onsite training will be required  
  • Deliver excellent customer service:  
  • Build rapport, listen and make customers feel comfortable at all times  
  • Inspire lasting confidence in both the HotSchedules teams and products  
  • Feel empowered to make the necessary judgement calls you need to make in order to keep customers engaged, happy and able to quickly see a return on their investment  
  • Be conscious of the customer’s time and identify/escalate if you sense that they are frustrated  
  • Keep accurate records to ensure that other departments have the information they need  
  • Independently be able to manage your time and resources  
  • Track and escalate customer issues that come up during deployment  
  • Manage the customer’s transition to Customer Care team or dedicated Customer Success Manager once training is complete  


  • Proficient in Google Apps (Gmail, Docs, Slides, Sheets, Keep, etc.)  
  • Hospitality mindset  
  • Restaurant or other shift-work experience is preferred  
  • Able to multitask on projects and tasks while working independently and efficiently  
  • Self-motivated, perceptive, and organized  
  • Excellent communication skills  
  • Assist management by identifying opportunities for operational improvement  
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDatabases
    • S3Databases


Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.
Employees say you'll join HotSchedules for the tech and stay for the people

An Insider's view of HotSchedules

What are some social events your company does?

We have Culture Day, where everyone cooks something to eat and drink from different cultures, we also build out a booth and dress like that culture. Then we give everyone a passport that has to be stamped at all the different cultures. It's so fun and our teams really get into it, even making up cultures like The Shire and StarWars.


Sr. Technical Recruiter

What does your typical day look like?

Write some code for a new feature, bug fix, or dev/test tool. Attend a daily stand-up meeting. Sometimes attend a meeting or two. Review code pull requests. Answer questions and help somebody else out with a problem. Oh, and I open a lot of doors on the way to my desk in the morning!


Software Engineer

What makes someone successful on your team?

To be successful at HotSchedules, you have to have an open mind, be self-driven, and willing to go the extra mile. Humility I think is what measures my success. Being able to own your mistakes, figuring out what you can do to improve yourself, and do it.


Project Manager

What kinds of technical challenges do you and your team face?

Every customer is unique and requires their own set of solutions to a wide range of challenges. No two days are alike. I love hearing about these challenges directly from our customers and diving deep to help them find the best path forward.


Solutions Architect

What are HotSchedules Perks + Benefits

Volunteer in local community
We give everyone 4 community service days per year to go and give back to the charity of their choice. We also have one day that we close the entire company down and give back together as a company.
Friends outside of work
Eat lunch together
Intracompany committees
We have a team that is responsible for our office culture. It's called the Torch Team. They plan all of our fun events throughout the year.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
3 different health insurance plans from United Healthcare. The HDHP premium is covered by the company for you and very small cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
We match .50 on the 1.00 up to 6%, so if you put in 6%, we'll match 3%.
Performance Bonus
We have an annual cash bonus that is based on both company and individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
HotSchedules offers 2 weeks of maternity and paternity leave.
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We give everyone 4 community service days per year to go and give back to their favorite charity.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Pool table, foosball table, ping pong table, Xbox and PlayStation.
Stocked Kitchen
Some Meals Provided
We cater in lunch every other Friday.
Happy Hours
We have free covered parking for everyone.
Fitness Subsidies
We actually have a free gym onsite.
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Beautiful 2222/360 location with rooftop deck and outdoor patio.

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