Client Success Representative

| Austin

Your challenge, should you choose to accept:

Adia is seeking a problem solver who excels at building and maintaining relationships to join our team as a Client Success Representative.

Ultimately, your objective is to contribute to Adia's long-term growth targets by communicating directly with Adia’s clients, offering them superior service, helping them with any questions they might have, and enabling and empowering them to operate autonomously on our platform.

This position may involve some work on weekends.

 

You will:

  • Educate and enable clients to use the Adia platform autonomously
  • Collaborate with the rest of the Operations team to support delivery by representing client interests and resolving dispatch issues as orders are filled
  • Directly manage active clients and engage them for repeat bookings
  • Increase lifetime value for our clients by enabling them to use Adia to its fullest extent
  • Identify client needs and champion opportunities within our services
  • Customize product solutions to increase customer satisfaction
  • Monitor and analyze trends to anticipate future client needs
  • Collaborate with the Product, Marketing, and Sales teams to identify issues and solutions
  • Report to management on Client Success results and roadblocks

 

What you bring to the table:

  • 2+ years’ experience in Account Management, preferably Client Success
  • Experience in a high-pressure, fast-paced sales and delivery environment
  • You are a champion of the customer
  • You excel at communication in all forms, including phone calls and emails
  • Excellent negotiation skills
  • Experience with CRM software
  • Understanding of sales performance metrics
  • You are organized and determined – you have a strong desire to see customers succeed
  • You are comfortable with strong KPIs – you thrive off challenges and are not easily discouraged
  • You enjoy working in a collaborative team environment
  • You are eager to learn, try new things, and develop new skills

 

Our Culture:

Adia is a fast-growing, hardworking, and curious organization that strives for improvement every day. We are open, honest, and motivated, using our big brains to build a great product and not overgrown egos. We’re an early player in the HR tech space, which brings excitement and purpose to our work. If you’re looking for a place that will help you uncover your best working self and give you hands-on experience in way more than your job title alludes to, we may be the right team for you. We push ourselves and pull each other to be better than we were yesterday.

Adia is a gig economy marketplace for businesses and flexible workers in the hospitality, events, warehousing, and retail sectors. Leveraging technology, Adia makes it easier for businesses to find vetted hourly workers on demand, and gives workers a way to book unlimited jobs in one tap. Unlike other gig platforms, we hire our workers to Adia as W-2. That means they get to keep their flexible schedule, and still get taxes withheld, benefits, PTO, and weekly pay. Founded in 2016, we have a short company history but one that spreads across Switzerland, UK, Germany, and now the US.

We have an incredible future ahead of us, and we’d love for you to be a part of our journey toward it.

Still here? Apply now.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases
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    • ITunes ConnectAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Campaign MonitorEmail

Location

We're right on the Congress Bridge. We have views of the water and trail. Want tacos? Walk to Taco Joint! Want to grab a beer? Walk to the Yeti Store!

An Insider's view of Adia

What’s the vibe like in the office?

The office vibe at Adia is exceptional! It’s a mixture of casual, fun conversation, big laughs, and even bigger innovative ideas with the best characters in the HRtech space. These great people create even greater experiences both professionally and at the much anticipated office Happy Hours!

Maria

Community Support

What's the biggest problem your team is solving?

We're eliminating friction points within the recruitment process and staffing industry as a whole. Part of that is using machine learning to bring together flexible workers and employers in a completely new way while providing the best user experience possible. Finding a job or workers on Adia should be as simple and effortless as ordering a cab.

Uri

Head of US

What makes someone successful on your team?

We place a tremendous amount of value on initiative, efficiency and innovation. As a technology startup, naturally the expectation is that people come to work to break new ground and find new ways of doing things. We look to each team member to bring their best thinking, innovative solutions and tools.

Dan

Enterprise Sales

How do your team's ideas influence the company's direction?

Being a global company, I rely heavily on my local teams to bring their market expertise to drive initiatives that are tailored to the cultures and trends in their respective countries. They are our boots on the ground so we empower them to bring their ideas forward, and then it becomes my job to feed that into our company's overall direction.

Ernesto

CEO

How does the company support your career growth?

Adia gave me the opportunity to shift from my comfort zone in Marketing to a whole new world by joining the Product team. I never would have known that I would grow and succeed in a different career path had management not seen something in me and given me a chance. I challenge myself and learn new skills daily, and I have Adia to thank for that.

Kaylan

Product

What are Adia Perks + Benefits

Adia Benefits Overview

Adia's parent company is the Adecco Group - so this gives all our team members the incredible benefit of being a part of an organization that is the world leader in staffing. This means that you get all the amazing benefits offered by the Adecco group, including healthcare, 401K matching and much more!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Depending on role.
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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