Customer Experience Associate
We're passionate about customer experience here at Tecovas, and we're looking for someone to ensure our current and future customers have the best possible interaction with our brand and product. You will be on the forefront of our new customer experience function and will have a role in shaping the strategy of a rapidly-growing brand. Responsibilities will include:
This role will report to the Customer Experience Manager.
The ideal candidate is a positive, results-driven, hard-working customer advocate who is comfortable being the face and voice of the brand. Specific desired qualifications include:
- BA/BS degree
- 1+ year of customer-facing job experience
- Independent, results-driven work ethic
- Ability to manage difficult customer situations in a calm, positive manner
- Comfort with ambiguity and working in a fast-paced startup environment
- Utmost character, honesty, and transparency so as to accurately represent our brand ethos
- Competitive salary
- Generous equity grant
- Fully-paid health & dental insurance
- Generous vacation policy
- Free boots!
Tecovas is revolutionizing the western-wear market as the first brand to make beautiful, handcrafted cowboy boots and sell them exclusively directly to customers. We are a rapidly-growing startup brand based in Austin, Texas with bootmaking operations in León, Mexico. We have an amazing cohort of customers, venture capital-backing, and a core team ready to expand and disrupt the US boot market. Want an early seat on a rocket ship? Shoot us an application!
Important note: We take hiring very seriously. Interviewing at Tecovas may include phone calls, on-site interviews, and on-the-job mock cases. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates with whom we identify a potential fit. We will contact you if that is the case!