Customer Service Representative, CHIVE TV

Chive Media Group is looking for the newest member of our CHIVE TV team to come on board as a Customer Service Representative. Do you eat, drink, and breathe sales? Do you dream of starting your own television network? Do you remember Glengarry Glen Ross?

We are looking for a dynamic CSR to help our CHIVE TV team build our distribution and customer service. This person will assist CHIVE TV’s National Field Marketing and Account Director in communicating with businesses nationwide. This person will have a positive attitude, willingness to hop on the phone, and desire to help build the world’s largest in-bar television network.

JOB DESCRIPTION:

  • The CSR will assist in distributing theCHIVE’s fastest growing media platform: CHIVE TV. Requirements include content strategy and creation, social distribution and developing brand awareness.
  • Manage fulfillment for all CHIVE TV requests.
  • Field general and technical customer questions via email and phone.
  • Assist Regional Sales Managers as needed.
  • Assist with new programs as needed (e.g., Affiliate Program, pilot tests, events, etc.).
  • Conduct web-based software demos to decision makers nationwide.
  • Identify and pursue opportunities to upsell.
  • Increase or maintain retention (CHIVE TV usage rates).
  • Coordinate mail-out of devices and promotional materials.
  • Manage inventory for HQ and Regional Sales Managers.

REQUIREMENTS:

  • Customer service experience greatly desired.
  • Multilingual fluency is a huge plus.
  • May be required to work weekends (will remain a 5-day work-week, likely Tue-Sat or Sat-Wed).
  • Attention to detail, positive attitude, proactive nature, and flexibility to learn on the fly are a must.
  • Strong written and verbal communication skills.
  • Passion for sales, customer service, and marketing.
  • Bachelor’s degree.

COMPENSATION & BENEFITS:

  • Competitive hourly rate.
  • 401(k) with a company match plan (after 6 months with the company).
  • 2 stocked bars.
  • Competitive medical/dental/vision insurance plans.
  • Local fare from Great Austin restaurants.
  • Our HQ sits on the water's edge in beautiful downtown Austin, with hike and bike trails at our back door.
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Location

In the heart of Downtown Austin, TX with views of the running trail and Lady Bird Lake!
98 San Jacinto Blvd, Austin, TX 78701

What are Chive Media Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
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