Customer Success Specialist

| Austin

Self Lender helps consumers establish and build credit history. We are a venture-backed, financial services startup based in Austin, TX. Self Lender is disrupting financial services through democratizing access to establish credit. We welcome candidates who are innovative, dependable and hardworking and seek an open opportunity to rise to a level that fits their abilities and drive. We only seek the best. We're incredibly passionate about building financial products that help consumers. If you are too, we'd love to chat with you.

Position Description: Customer Success Specialist

Self Lender is building a community of people who are looking to better their lives by building credit history. As a Customer Success Specialist, you will be supporting Self Lender’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via phone, email and chat. You will work closely with the Customer Success team and leadership to shape Self Lender by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment- where we celebrate our customer's successes and thrive on reaching our own internal goals!

Requirements

Candidate Description:

You are smart, organized, upbeat, driven and dependable. You appreciate working in a fast paced, collaborative environment that rewards ability and results. You are concise, and direct – and flourish in a challenging environment that offers the opportunity to test your problem-solving skills. You have an ability to engage and relate positively to our customers and community.

Activities and Responsibilities:

  • Work with the Customer Success team to ensure top customer satisfaction by resolving issues and finding quick, viable solutions through our main communication channels (calls, emails and chats)
  • Act as a liaison with engineering and product teams to communicate urgent customer issues
  • Turn distressed customers/situations into opportunities to delight our customers through exceptional communication skills with a positive attitude
  • Deliver results in a timely manner
  • Thrive with the support of your teammates in daily/weekly meetings and fun team challenges

What you will need...

  • Enthusiastic and “self-starter” approach
  • Experience solving problems in a customer-facing environment, and providing consistent support
  • Brings high energy and interest to customer inquiries and remains calm and respectful
  • A process driven mindset; you can identify issues of all kinds and offer solid solutions
  • Strong written, verbal, and organization skills

Benefits

Our compensation and benefits are competitive, but there's one thing that Self Lender can offer that many startups cannot: we can positively change the world, while making a profit. Over 64 million adults in the U.S. do not have a credit score due to a lack of credit history. Self Lender is solving this problem with innovative technology and partnerships. Our killer perks include:

  • Competitive Pay $40K
  • Generous employer-paid health, vision and dental insurance coverage
  • Enjoy our vacation policy – there is no policy, balance matters
  • Plenty of snacks and drinks provided
  • Casual dress code
  • Catered company lunches on Wednesdays
  • Team happy hours and events
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • BrazeAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • ContentfulCMS
    • MailChimpEmail

Location

Our company is in the heart of downtown Austin overlooking the world-famous sixth street district and the Texas State Capitol building.

What are Self Inc. Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Equity Incentive Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees in specific positions free parking or a transportation stipend.
Pet Friendly
Relocation Assistance
We offer relocation assistance to new employees.
Fitness Subsidies
We offer gym membership for employees.
Professional Development Benefits
Job Training & Conferences
Self offers employees professional development opportunities like an annual individual budget for training.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, leadership mentoring.
Paid industry certifications
We offer paid industry certifications for specific positions at Self.
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