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Customer Success Support Representative

| Austin

Do you LOVE helping people? Do people tell you that your Customer Service skills are ABOVE AND BEYOND? That you’re communication style is - like whow? Signpost is looking to grow their Customer Success team and if all three of those questions are YES, that you should definitely apply.

We’re looking for a smart and motivated Customer Success Support Representative who is passionate about helping local businesses reach their marketing goals. You’ll be the first point of contact for our clients and responsible for helping them properly utilize our software to ensure maximum return on investment. The support team manages all inbound client inquiries and is held to best in class customer service standards

Why you’d be a great fit:

  • You care about small business
  • You bring energy and you are always improving
  • You have customer facing experience
  • You are a team player who communicates effectively
  • You want to work towards both team and individual goals
  • You don't want just a job, you want to build your career

A day in the life of Customer Success Support Representative:

  • As a champion of Customer Success, embrace company and org objectives to deliver on impact while inspiring others to do the same
  • Provide outstanding client service by phone and email for account set up, product expertise and general account questions
  • Identify root issues while finding quick and effective resolutions
  • Develop and maintain a deep understanding of product functionality and value
  • Ability to focus on impact when held to varying priorities and targets
  • High level of attention to detail and ability to quickly internalize and adopt processes

What to look forward to:

  • A base salary, competitive bonus structure, incredible benefits and Series B equity
  • All the happy hours, coffee, soda, snacks, Tuesday breakfast, a kegerator filled with craft beer, a ping pong table, foosball, office outings and an incredible team that wins!
  • Getting into an awesome growing tech company with incredible opportunities to build
  • Flexible PTO Policy

**Please note, this is an entry level position. Starting base salary is $25,000.00 per year + additional compensation based on performance.

Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • ElasticSearchDatabases

Location

We love our location! We're right off of Mopac and Anderson - right across from so many delicious restaurants and quick bites.
3520 Executive Center Drive, Austin, TX 78731

An Insider's view of Signpost

What’s the vibe like in the office?

I am inspired and empowered daily by my colleagues and leadership team. Any concern or challenge I face is met with someone that makes it a priority to help me. The training is second to none. There is a crystal clear career path. They maintain transparency throughout the company. I know where we’re heading and what our growth opportunities are!

Erik

Sales Training Manager

What does your typical day look like?

My typical day starts off with a powerhouse sales huddle, followed by hitting the phones hard. Most of my day is primarily spent on the phone with the exception of taco mornings, coffee refills, ping pong, and a brief game of foosball. There definitely is a healthy balance of fun and hard work.

Chelsea

Senior Sales Executive

How has your career grown since starting at the company?

I love Signpost because my promo path was laid out for me from day one. Since I started 3 years ago, I’ve been promoted all the way through our local team, started our association team, moved up through franchise and now I’m a team lead. Signpost has taught me a wealth of sales skill and knowledge. My career has grown so much in 3 short years!

Ashley

Franchise Team Lead

How do you empower your team to be more creative?

Challenging the status-quo is one of the most important things I value and desire in our employees. No company can improve, innovate, and grow successfully without instituting the feedback of the employees on the front line. Signpost has used this mantra in making a vast range of changes from marketing and branding priority to product improvements!

Alex

Director of Sales

How do your team's ideas influence the company's direction?

The opportunity at Signpost is phenomenal! The Executives are open to hearing your ideas and are continually looking for ways to improve the organization as a whole, whether that's operational to cultural. We've been given the space to build process and help our team become more organized and transparent. In turn, I've sharpened my own skills!

Nina

Recruiter

What are Signpost Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

Endless snacks and Bagel/Taco Tuesday. Kegerator filled with your choice of beer. Uncapped commission structure, incredible benefits and start-up equity. Top 10% performers are invited to all expenses paid island vacation. Win weekly and monthly prizes including TV’s, gift cards, and cash.

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