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Customer Support Specialist

| Austin

WHAT YOU'LL DO

  • Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude

  • Serve as the primary liaison between customers and service providers to create the perfect customer experience

  • Advocate customer needs internally to continuously improve the customer experience

  • Find innovative ways to enhance operations at Eden that help us better serve our customers

  • Think creatively about how to consistently surprise and delight customer offices

WHAT YOU'LL NEED

  • B.A. or B.S. strongly preferred

  • 0-1 years of customer-facing work experience

  • Demonstrate extremely high emotional intelligence and empathy

  • Passion for solving problems

  • Extremely proactive, responsive, and upbeat with strong organizational skills and process orientation

  • Ability to thrive, adapt, and grow in a fast-paced team environment

  • Startup hustle and energy

PERKS

  • Ground floor opportunity with the team; shape the strategic direction of a fast-growing Y Combinator startup

  • Fun office environment, including quarterly company sponsored team outings

  • Full benefits (medical, dental, vision)

  • Generous stock options

  • 401(k) contribution opportunity

  • Free lunch and snacks

  • Unlimited PTO

  • Cool swag

Job Type: Full-time

Salary: $15.00 /hour

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