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Customer Support Specialist

| Austin
Customer Support Specialist 
Operations 
AffiniPay is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail oriented and skilled at solving problems and explaining complex issues.
Responsibilities:
  • Answer inbound customer support calls and provide necessary product troubleshooting and support
  • Timely response to incoming customer support inquiries via email, phone, and support ticketing system
  • Ensure customers receive consistent and reliable service and support during every interaction 
  • Stay informed and knowledgeable regarding new product releases
  • Document found issues and steps to reproduce
  • Investigate issues reported by customers
  • Educate our customers on how to use AffiniPay/LawPay/CPACharge products
Requirements:
  • Bachelor’s degree
  • 2+ years experience in a customer support role
  • Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
  • Maintain a high level of professionalism, integrity, and ethics
  • Excellent time management and people skills
  • Works well in a team setting
  • Must be able to react positively to difficult situations
  • Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
  • Must be able to answer inbound support calls daily
About AffiniPay
At AffiniPay, we’re continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in fintech has fostered our fast-moving, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!
 Affini-Perks! We've got you covered...

Competitive compensation structure
401K with automatic 5% company contribution
100% paid medical, dental, and vision benefit plans
100% Company paid short- and long-term disability and life insurance
Competitive PTO plan
Paid maternity/paternity leave
Fun destination quarterly meetings
AffiniPay Swag Package
Company lunches and fully stocked kitchen
All the benefits of a startup culture without the downsides
The chance to get in on the ground floor of one of Austin's fastest growing companies!
AffiniPay is proud to be an Equal Opportunity Employer.

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Location

3700 N Capital of Texas Hwy Suite 420, Austin, TX 78746

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