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Desktop Support Technician

| Austin
Amherst is hiring for a Desktop Support Technician to join our IT department to be the first point of contact for Amherst employees experiencing any technical support related issues including but not limited to; software applications, desktop hardware, IP telephony services and printing. You will work at our Main Street Renewal office and occasionally commute to our HQ office at Capital of Texas Highway.
 
Founded in 1993, Amherst is a financial services company headquartered in Austin, TX. We offer a wide array of brokerage, investment banking and advisory services covering the residential, commercial mortgage and structured finance markets for global institutional investors. We’ve developed cutting edge proprietary analytical tools and methodologies that give us the competitive edge in our broker dealer, origination and asset manager lines of business.
 
 
Responsibilities:
  • Interact with Amherst employees over the phone, in person or via video conferencing to bring resolution to reported issues
  • Diagnose and research complex issues involving multiple networked systems
  • Provide excellent customer service in demanding situations
  • Escalate issues to systems & network engineering or security as appropriate
  • Manage hardware and software inventory and accurately forecast equipment needs and acquire necessary components to ensure consistent delivery of service to employees
  • Install and configure hardware and software on desktop computers and laptops
 
Requirements:
  • 3+ years of desktop support supporting medium to large size businesses
  • In depth experience with Microsoft Windows 7 and Office 2010/2013
  • Process driven with experience utilizing IT ticketing systems
  • Strong time management skills and the ability to prioritize workload
  • Self-motivated with the ability to proactively identify areas of needed improvement
  • Experience with Jabber or Lync and Cisco Call Manager is preferred 
  • Enthusiastic team player with excellent written and verbal communication skills
 
Physical Requirements: 
  • Ability to lift up to 60 lbs. for equipment installation 
  • Ability to crouch beneath desks for workstation installation 
  • Ability to work on ladders for wireless system maintenance, etc.
We are located in a modern and spacious office with breathtaking views of Lake Austin, the 360 Bridge and the rolling hills of Northwest Austin. In addition to continued professional development, we also offer excellent salaries, semi-annual bonuses, a comprehensive benefits package and catered lunches daily!
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

5001 Plaza on the Lake, Austin, TX 78746

An Insider's view of Amherst

What are some social events your company does?

Amherst is always participating in exciting events. From Dell Match Play to SXSW, Amherst engages in a variety of local events. We also host smaller events for employees such as summer BBQ's and happy hours. Nothing tops our holiday party, a true family celebration!

Nicole Giannetta

VP Corporate Affairs

What makes someone successful on your team?

Our team juggles many different deadlines, so being able to stay organized is key! It’s also helpful to be very detail oriented and comfortable in a fast paced environment, but most importantly, you need to have a solid sense of humor and to be able to laugh at yourself (and us).

Jordan Perras

Investor Services

What are Amherst Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies

Additional Perks + Benefits

Competitive compensation and bonus program. Flexible PTO. Health, vision, dental and long term disability coverage. Paid maternity/paternity leave. Attractive office space. Training certifications assistance. Daily catered lunch and stocked kitchens. Monthly birthday celebrations. Casual work environment with regular team-building outings. Breakfast Taco Thursday.

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