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Information Systems Engineer

We’re looking for an Information Systems Engineer to join our growing team in Austin, TX. As a part of the Procore Command Center (PCC), you’ll work in a production environment to support application/network monitoring and infrastructure event management. The PCC operates 24/7 and focuses on incident triage, response, troubleshooting, resolution, and root cause analysis for infrastructure events. During these impacting events, we provide accurate and timely communication to clients. Our team is also responsible for operational performance dashboards including best in class monitoring for both corporate and client-facing end points (e.g. network, server, database, 3rd party vendor services, etc.).

As a successful Information Systems Engineer, you operate with a sense of urgency and enjoy taking a proactive approach to solving client issue. You are skilled at communicating (both written and verbally) complex infrastructure problems to non-technical audiences. Above all, you embrace Procore’s values of Openness, Optimism, and Ownership.

What you’ll do:

  • Conduct daily system monitoring including responding to, analyzing, troubleshooting, and resolving incidents
  • Build meaningful technical dashboards to monitor infrastructure and systems performance
  • Build meaningful business value dashboards for our internal Customer Success partners
  • Ensure our Customer Success Teams receive accurate and timely communications for major incidents
  • Escalate to L3 Development teams when needed and interact with 3rd party vendors during impacting incidents
  • Assist in facilitating technical recovery bridges
  • Work in a 24/7 environment and participate in on-call rotation as needed

What we’re looking for:

  • A minimum of 2 years of experience working in a network or systems administration role
  • Advanced troubleshooting skills for common network protocols (TCP/IP, DHCP, DNS, etc.)
  • 2+ years of UNIX/Linux knowledge
  • Knowledge and experience with Active Directory
  • Experience building alerts, queries, and dashboards (e.g. in DataDog, Sumo Logic, New Relic)
  • Experience in troubleshooting/resolving L1|L2 application and infrastructure issues (e.g. network, server, database, etc)
  • Demonstrated desire for continuous learning and improvement
  • A customer-focused attitude with the ability to work through high-stress situations calmly and effectively
  • Knowledge or certification in ITIL Framework a plus
  • Experience with Financial, Construction, Project Management or ERP software solutions a plus

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, flexible paid time off (Procore Values Time), employee enrichment and development programs, and volunteer days.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying three floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
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