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IT Network Administrator

| Austin

About Blackbaud:

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

About the Role:

Blackbaud is seeking a Network Administrator for our Infrastructure Operations team.  Our Network Administrators are heavily involved with identifying, prioritizing and resolving critical network related issues that impact business operations.  Our Network Admins demonstrate understanding of how our infrastructure behaves in order to deploy, configure and troubleshoot systems.  The Network Admin researches new technologies and leverages optimization techniques to ensure that all systems operate efficiently.

Our Operations is a 24x7x365 environment.  Our Network Admins work “business hours” but need to be able to work various times including evenings, overnights, weekends and holidays, including participation in a scheduled on-call rotation.

Responsibilities Include:

  • Manage basic and expedited support to resolve all network related issues
  • Maintain the operations of all network systems to ensure availability
  • Partner with the infrastructure engineers and other systems administrators to ensure that hardware and software infrastructure is maintained with the latest approved firmware and software requirements
  • Solve complex multi-layer application connectivity in a secure network environment consisting of firewalls, ADC, Routers, Switches and VPNs
  • Installation, configuration and maintenance of Cisco Nexus/Catalyst switches, Cisco routers, Cisco ASA, Palo Alto Firewalls, and Citrix NetScaler ADC
  • Implement and maintain a systems business impact assessment to prioritize system recovery in the event of a failure
  • Train the technical support staff (Tier1/Ops Center) on solving common systems-related problems
  • Build and implement networking standards for switches, routers and firewalls in hosted collocation facilities, cloud facilities and internal Blackbaud offices
  • Proactively communicate the status, plan(s) of action(s) and resolution(s) of issues
  • Monitor and report the performance of network components against KPIs and take preemptive measures to minimize disruptions
  • Identify opportunities and recommend solutions for improving the overall network health by assessing overall effectiveness and efficiency
  • Evaluate new technologies and platforms to determine whether their applicability aligns with business needs
  • Maintain response and resolution of cases/tickets received in queue against established Service Level Objectives

Requirements & Skills:

  • BA/BS degree in Computer Sciences, MIS, or equivalent experience
  • Industry or vendor specific certifications (ITIL, ISO 20001, Cisco, Juniper, Citrix, etc.)
  • 3+ years’ experience working with firewalls, VPN, DMZs, ACLs
  • In depth knowledge in network design, network architecture, protocols and network topology (OSI Model, TCP/IP, EIGRP, OSPF, BGP, etc.)
  • Configure & Troubleshoot VPN Technologies (IPSec, SSL, Cisco AnyConnect, Cisco EasyVPN, DMVPN) and Authentication, (LDAP, RADIUS, TACACS+, PKI, SSL, SSH)
  • Knowledge in using ticketing and software tools to support the current operations, network devices and basic network appliances and network design software, such as Visio
  • Knowledge of tools like puTTy, SecureCRT, TCPDUMP, Wireshark
  • Experience with Linux and Windows Operating Systems
  • Able to work in a fast-paced complex and dynamic environment
  • Experience working with sensitive information and maintaining confidentiality of such data and information
  • Strong verbal and analytical skills

Why you’ll want to come work here: 

  • Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
  • Gift matching, volunteer for vacation program, and endless community involvement opportunities
  • Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
  • Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter and Facebook.  

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM


Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

How has your career grown since starting at the company?

In just over 3 years, I went from an associate account executive to a sales team lead and was then given the opportunity to completely re-imagine the inside sales team here in Austin. We are growing very fast, and one of our team’s fundamental purposes is to support this growth by generating top-notch sales talent that can be promoted.

Stephen Bach

Inside Sales Manager

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by Anitab.org as Top Company for Women Technologists.