IT Support Specialist

We’re looking for an IT Support Specialist to assist our company’s internal users. You will be the person providing world-class service and support to our colleagues across all Procore locations while working out of our office in Austin, TX. You’ll keep employees productive and equipped by supporting our company's technology, software, and IT Operations. Each day will be spent providing laptop support, provisioning new computers, and assisting with company wide IT initiatives.

As a successful IT Support Specialist, you possess attention to detail, are a thoughtful communicator, and have a genuine desire to help others. You are eager to learn and share knowledge and will be able to detect problems early, identify the root cause of the issue, and provide swift resolution.

What you’ll do:

  • Provide IT support in-person and remotely for users across the company
  • Assist with various cross-departmental projects and initiatives (i.e. office moves, company expansion projects, security and compliance initiatives, etc.)
  • Monitor and update our internal ticketing system
  • Provide initial desk setup and user training to new hires
  • Assist in backing up and/or transferring of data using specialized software and tools
  • Provide support for special onsite and off-site events
  • Expedite departmental and enterprise-wide software deployments
  • Create, update, and maintain support documentation and procedures

What we’re looking for:

  • Minimum of 3 years experience in an IT support role
  • Demonstrated experience supporting devices and peripherals running on Windows, OSX, Android, and iOS
  • Strong customer service attitude
  • Associated or Bachelor's Degree in Computer Science, MIS, IT or related discipline or equivalent experience
  • Understanding of computer networks (LAN/WAN/wireless/VPN)
  • Excellent verbal and written communication
  • High degree of self motivation and task management skills
  • Hands on experience with IT systems such as Active Directory, Okta, Google Apps, Zoom, VMware, or related technologies
  • Must be able to lift at least 25 lbs and read a 14” monitor at resolution of 1920x1080
  • Leadership experience is not required but would be a plus

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, employee enrichment and development programs, and volunteer days.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying three floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
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