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Junior IT Support Specialist

| Austin

The IT team provides internal systems management and end user desktop support for a global employee base of approximately 1000 in a rapidly growing and fast-paced environment. The IT Helpdesk Administrator will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users including a highly technical group of Engineers and Developers.

Responsibilities:

  • 1+ years of experience with Helpdesk support for end user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements. Work closely with help desk team members to drive productivity and customer satisfaction.
  • Windows and Apple OS end-user desktop build, support, capacity management, and performance tuning.
  • Must be experienced with setup and basic support of end user desktops including setting up monitors, keyboard, mouse, and cabling to IT standard desk configurations.
  • Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff.
  • Support company events in the local office and surrounding venues including physical setup, support of audio/visual equipment, manage web conference sessions (Zoom, WebEx, GotoWebinar, A/V Equipment), and general event support activities.
  • Work after-hours and weekends as needed for urgent escalations, off-peak systems maintenance, projects, etc.
  • BS in related field of study or equivalent industry experience preferred
  •  Relevant training certifications a plus

Physical Requirements

This is a highly active and physical position. You must be able to:

  • Be physically present daily at the Lithium office where you are based during regular work hours
  • Lift and carry at least 25 pounds of weight
  • Use light hand and power tools required for assembly of computers, desks, server room racks, etc.
  • Work after hours as needed for projects and participate in on-call rotation for escalation support
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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