Manager, Customer Success

| Austin
What we do:
TrendKite is transforming the way the world views earned media - and we’re making life better for PR professionals in the process. Our platform harnesses big data and analytics to easily measure the impact news coverage has on a brand’s reputation, website traffic, and business goals. As a venture backed, high traction startup, we’re disrupting a huge existing market while helping companies like Nike, Google, Delta, SXSW and hundreds more turn PR coverage into real business impact.
Our Culture:
The TrendKite team is smart, passionate, and loves the hands-on hard work it takes to build a great company. As a company, we work hard, play hard, and do everything we can to make our customers wildly successful. We're a motivated group with a passion for start-ups and the wild but rewarding ride they entail. Enjoy doing stuff outside of the office? Us too! We celebrate our successes outside of work and take care of our people with solid benefits. 
We’re looking for an insightful Customer Success leader and mentor, with a proven track record of managing a team of Customer Success Managers.

What you'll do at TrendKite:

  • Responsible for onboarding and ramping new CSM hires
  • Provide consistent 1:1 mentorship, coaching, and account-ownership support
  • Partner to create operational efficiency and process development for the team
  • Represent TrendKite's culture and values in all client conversations and in the way you lead your team
  • Serve as a resource and coach for all strategy, client escalations and problem solving needs
  • Hold team members accountable for striving towards OKRs
  • Manage Customer Success outcomes by increasing retention and reducing churn while driving adoption and customer happiness
  • Lead a best in class team by driving continuous learning environment, recruiting and hiring top performers

What you MUST bring to the table:

  • Minimum 2+ years managing a customer success team
  • 4 year Bachelor's degree
  • Experience in a SaaS environment
  • US Citizen or Permanent Resident (We will not sponsor at this time)
  • Mentorship and coaching experience/methodology that you're willing to share
  • Stellar communication skills both over the phone and in writing
  • Adaptable but organized- We're a start up! You've got to be OK with being on your toes at times but able to maintain focus within your day to day activities to reach goals

Bonus if you have:

  • Past start up experience
  • Experience in or strong understanding of PR
  • You are familiar with boolean

TrendKite is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Location

800 Brazos Street Suite 340 , Austin, TX 78701
800 Brazos Street Suite 340 , Austin, TX 78701

Perks of working here

Commuter Benefits
Dental
Health Benefits
Stocked Kitchen
Unlimited PTO
Vision
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