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NOC Engineer

| Austin

Personify is looking for a NOC Technician to join our virtual NOC which is responsible for the health and maintenance of the Personify Cloud.

 

Experience with: (3+ years)

 

  • Solar Winds
  • VMWare
  • Windows Servers

 

Duties:

·         Proactively monitor, analyze and review the infrastructure and execute problem avoidance practices in order to maintain a high level of reliability and availability (patching / updating).

·         Perform initial problem analysis and triage escalating trouble tickets when appropriate.

·         Open and track trouble tickets to resolution, either resolving or escalating to appropriate level of support.

·         Responsible for Root Cause Analysis on all customer-affecting outages.

·         Communicate with other departments to report and resolve software, hardware, and operations problems.

·         Create and maintain documentation around procedures and policies.

 

Non-Technical Requirements:

·         Self starter - able to work with minimal supervision as well as within a team

·         Strong written and verbal communication

·         Strong critical analysis skills

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Location

6500 River Place Blvd Bldg, Austin, TX 78703

What are Personify Perks + Benefits

Personify Benefits Overview

A career at Personify not only allows you to deepen your skill sets, but you’ll be positively impacting our nonprofit clients who work to make the world a better place. When you invest your best in Personify, the best is given back to you. Our corporate benefits and culture is one of the most progressive in the industry and encourages a work/life balance. Each team member is given the opportunity to truly be their best self while also deepening the connections with their team members around them every day.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

The spirit of Personify is driven by people who are excited to help our clients change the world every day. Alone, we can only achieve so much but together we support, challenge and encourage each other to deliver market-leading innovation for some of the most impactful 501(c) nonprofit organizations across the country.

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