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Office and Experience Coordinator

| Austin

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce is looking for an Office and Experience Coordinator who will create a lasting, positive impression on all individuals who walk through the BigCommerce office. In this full time, hourly position, you will act as the primary office support for a 60+ person office in downtown Austin, provide HR coordination support and champion the office’s cultural initiatives and activities. This position reports to the Director, Global Real Estate & Facilities.

What You’ll Do

  • Manage the office reception area including opening the office on time daily, welcoming visitors personally and demonstrating a positive attitude at all times
  • Support workstation & office moves and manage security badges
  • Maintain & order business supplies as well as manage lunch & snack vendors
  • Walk the office throughout the day straightening up as needed
  • Perform mail support - send / receive / distribute mail
  • Escalate maintenance issues for resolution
  • Ensure empty desks are set up for visitors and marked accordingly
  • Support office safety program
  • Up to 50% of the role will include coordination & scheduling support for HR (i.e. recruiting, training, etc.)
  • Support company and office culture and events (events may occur after normal business hours and/or on weekends which may require your presence before, during and after the event)
  • Support onsite events for employees and outside guests. Assist the administrative team in doing the same for off-site events
  • Complete adhoc projects as needed and all other duties as assigned

Who You Are

  • This is an entry-level role, previous experience in hospitality or service industry preferred, administrative experience a strong plus
  • Bachelor’s Degree preferred
  • Strong computer skills, including GMail, Google Docs, Microsoft Office applications
  • Understand that opinions are often created by impressions and know how to make the right impression on visitors, peers, guests and candidates.
  • Passionate about customer service
  • Flexible, calm, and pleasant when addressing the unexpected
  • Someone who lives in the details, thinks about processes and knows how to get and keep things organized
  • Energized by interacting with people and enjoy playing a central role in the office

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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