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Operations Manager, Ecommerce

| Austin

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

The Opportunity:

HomeAway is looking for a talented Operations Manager focused on industry regulation. This role will manage a portfolio of initiatives required to exceed partners expectations and differentiate HomeAway in communities across the globe. You will influence senior leadership and maintain strong alignment with key departments to ensure our response to evolving regulations are well planned, understood and effectively executed. You will partner with Regional Leaders, Product, Marketing, Customer Experience, Legal and Government Affairs to develop, monitor and augment business strategy, collaborate on action plans, lead execution and track overall progress. You will champion the HomeAway value proposition and serve as the driving force behind the development of data and research assets, product features and key partnerships. This role will understand overall business impacts of regulation activities with a focus on the voice of our customers.

Responsibilies:

    External Perspective and Competitive Strategy

    • Analyze customer satisfaction, generate actionable insights and guide issues to resolution;
    • Partner with Government Affairs & Marketing to understand key drivers of the value proposition, customer retention and maintain content for customer facing FAQ's;
    • Coordinate with Customer Experience to address blocking points.

    Performance Management and Initiatives

    • Champion high quality localization, using measurement and corrective actions as needed;
    • Seek opportunities and challenges, implementing action plans as appropriate;
    • Monitor key achievements including customer acquisition, conversion, customer contacts, etc.;
    • Provide analytical leadership into business cases and requirements for new initiatives;
    • Partner cross functionally to resolve performance issues linked to regulatory changes.

Qualifications:

  • Bachelor's degree required, MBA preferred;
  • 6+years of experience with exposure to strategy and/or E-commerce;
  • Experience with two-sided marketplaces, regulated businesses a plus;
  • Excellent written and verbal communication skills, with ability to influence others;
  • You are creative and structured problem solving;
  • Basic Tableau/SQL/GA/(BigQuery)/(Datameer) skills.

Keys to Success in the Role:

  • Moving quickly and deliberately, using data to guide decisions and testing to achieve breakthroughs;
  • Welcoming new ideas and opinions, especially if they challenge your beliefs; actively listening with humility and respect;
  • Playing to win and openly discussing options when goals compete; uniting to deliver results for our company and customers;
  • Communicating directly, sharing feedback at all levels, and engaging in debate while maintaining objectivity;
  • Influencing and motivating resources outside your team;
  • Committing to continuous development and deep understanding of your craft.

Benefits & Perks:

  • Competitive health and insurance benefits.
  • Competitive salary.
  • Annual target bonus or commission.
  • Paid vacation and sick time.
  • Vacation rental on a yearly basis (taxable benefit).
  • Employee Stock Purchase Program.
  • Free snacks and beverages.
  • Frequent company update talks with our leadership team.
  • Free listing on HomeAway.com.
  • Electronic, adjustable stand-up desk.
  • Discounted Metro & Rail pass.
  • Casual dress.

 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

HomeAway has six offices in the Austin area with a 16-story global headquarters under construction at the Domain set to open in 2019.

An Insider's view of HomeAway

What’s the vibe like in the office?

Some of us have been working together for 5+ years and have been there for each other during engagements, births, divorces…you name it. They have truly been my second family and my coworkers are the best part of coming to the office every day.

Amanda

Director, B&B Sales and Supply

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Advertising Account Executive

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.

Sharon

Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.

Marisela

Director, Global Talent Acquisition

What projects are you most excited about?

I'm on a team that's investigating the integration of react-native into our existing mobile app and my focus is primarily on bridging our existing native analytics packages into the react-native side of things. This allows us to adapt and improve based on what customers do while using our product,

Andrew

Software UI Engineer

What are HomeAway Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
HomeAway offers up to 20 weeks of paid parental leave (yes, dads, too!) for eligible new parents with at least 1 year of service.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
9 paid holidays + 2 floating holidays you can take any time during the year.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We were recognized by the Austin American-Statesman for having the most generous parental leave in Austin!

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